Mind at Work Consulting provides training, coaching, mentoring and consulting services to improve and develop genuine team collaboration, as well as implement agile practices and techniques more effectively. I help teams learn the traits needed at an individual level that lead to more effective interactions at the team level, to genuinely embody the agile mindset and collaborate effortlessly. I help teams to implement agile practices quickly and effectively, as well as:• Provide training and coaching services to multiple organisations and training providers.• Provide coaching to teams using agile delivery frameworks, offering mentoring and guidance to enable best practices to be implemented to deliver maximum business value.• Provide consulting services to review organisations’ governance frameworks and preparedness to adopt agile, assess teams’ agile development, identify issues, find areas for improvement and make recommendations.• Deliver workshops and presentations at a number of local and international agile and business conferences including Agile2019 (Washington D.C.), BA Conference Europe (London), Agile India (Bangalore), Building Business Capability (San Antonio Texas), 1stConf (Melbourne, Australia), SDI19 (UK), Agile Business Conference (London), BA&Beyond (Brussels), Agilia Conferences (Olomouc, Czech Republic and Budapest, Hungary) and PM Summit/BA World (Boston).• Facilitate multiple APMG, ICAgile and IIBA accredited agile and business analysis training courses, 2-5 days in length including: Scrum Master Certified, Scrum Product Owner Certified, Agile BA, Agile PM, Agile DS, ABC Scrum Master, Business Analysis Foundations and Agile Fundamentals.• Deliver on-site training and consulting services including develop and customise course content, conduct training needs analysis, facilitate workshops & practical exercises and supervise exams.• Conduct mindfulness training workshops with agile teams and provide on-going support and guidance.

Deliver agile consulting and coaching services to multiple well known organisations including a number of federal government departments.Facilitate accredited Agile and Business Analysis training courses including:o Agile Fundamentalso Agile Product Ownershipo Agile Business Analysiso Agile Project Managemento Agile Facilitation Techniqueso Business Systems Analysiso Business Process Managemento Senior and Advanced Business Analysiso Effective Business Requirements

Facilitate a number of ESI International’s Agile and Business Analysis training courses of between two to five days in length, including:o Delivering Agile Projects with Scrumo Estimating and Planning Agile Projectso Agile Project Managemento Developing Agile Requirementso Facilitation Techniqueso Foundations of Business Analysiso Strategic Enterprise Analysis

• Conduct one and two day specialised training on iTelecom Wholesale’s propriety BSS/OSS applications as well as telecommunications products and services.• Deliver web-based end user training using on-line tools such as GoToMeeting and WebEx.• Create and maintain training materials including software user guides and Powerpoint presentations.• Co-ordinate the implementation of the iTelecom Wholesale ‘Customer Portal’ using Agile software development practises, including eliciting user stories, managing the overseas development team, initiating stand-ups and retrospectives, and implementing the final roll-out.• Work with customers to identify on-going training requirements and co-ordinate delivery of training as required.• Implement and manage an on-line knowledge base containing detailed information about iTelecom Wholesale’s systems, products and services, and policies and procedures.• Write and maintain system user manuals, operational policy and procedure documents, as well as legal terms and conditions (e.g. standard form of agreements, acceptable use policies, privacy policies etc).

• Organise and deliver on-site classroom training in a variety of styles, including presentation / seminar, classroom, one-on-one and train-the-trainer.• Conduct web-based end user training using on-line tools such as GoToMeeting and WebEx.• Deliver training to diverse cohort groups ranging from highly experienced IT professionals, call centre supervisors, general office administration staff, as well as senior management and executives.• Work closely with the software development team to define user stories, prioritise and manage the solution backlog, and co-ordinate releases using Agile software development practices.• Develop and maintain end user and training collateral for the entire end-to-end application.• Identify system issues and areas of improvement to support a continuous improvement process.• Provide customer consulting throughout the implementation of the system, including pre and post sales activities and facilitation of workshops, meetings, and phone conferences.• Develop multiple forms of system documentation including operational manuals, user manuals, online help, using MS Word, Visio, and PowerPoint as well as MediaWiki.• Create ‘How to’ help videos using ‘Camtasia’ screen recording and video editing software.

• Work in a medium sized PMO with a team of business analysts and project managers over a large range of internal and external projects.• Conduct an extensive business process review of the land development activities using workshops and interviews with many internal departments, external service providers and customers to deliver a recommendations report to the CEO and board.• Implement a KPI reporting and management tool using MS Performance Point, SharePoint and InfoPath, including documenting complex process flows, working closely with developers using Agile practises, and delivering end user documentation with training.• Work with the solutions team to develop and implement enhancements for the internal construction project management and auditing system using Agile practises.• Identify and document existing business processes, improvement opportunities, compliance requirements, system integration needs and business process re-engineering activities.• Write business cases, system requirement specifications, process flows and test plans for multiple software development projects.• Assist project managers complete project charters, project plans, budgets and other project related documentation.• Build the business analysis team and community of practice, hire new BAs, as well as provide mentoring and guidance.

• Facilitate workshops with key business representatives to develop project vision, business and solution requirements.• Liaise with business units to understand and document process flows, use cases and user stories.• Produce system specifications to gain agreement and signoff on the deliverables from internal stakeholders.• Participate in the implementation Agile practices with the development team, including conducting story writing workshops, managing the solution backlog, as well as attending stand-ups, retrospectives and story elaboration sessions.• Co-ordinate user acceptance testing to ensure new products or functionality meet requirements.• Develop and implement document templates and standards for requirements and technical specification documentation.• Recruit staff provide mentoring.

• Deliver training to over 200 small businesses and service providers as part of the first nation-wide rollout of Optus’ Residential and Broadband Telephony product.• Organise training courses using external event facilities in most Australian major cities, including obtaining quotes, selecting providers, co-ordinating participant bookings, and production of training collateral.• Facilitate on-site training in a variety of styles, including presentation / seminar, formal classroom, one-on-one and train-the-trainer.• Develop multiple forms of end user documentation for internal and external customers, including training presentations, training manuals, operational manuals, software application manuals, technical product specifications, tip sheets, and quick reference guides using MS Word, Visio, and PowerPoint.• Identify process, system, or business limitations and issues; develop solutions and alternatives to meet the objectives of multiple business units.• Work with the software engineering team to clarify and manage enhancements, as well as perform high-level acceptance testing.• Recruit new team members and mentor junior staff.• Primary point of contact between the software development team, multiple customers and customer departments, and various supplier teams during the implementation of the provisioning and billing modules for various B2B integration projects.• Develop customer requirements definition by conducting workshops, meetings, phone conferences, as well as by detailed analysis of product, and process documentation from Optus and other suppliers.• Maintain an on-going detailed understanding of telecommunications industry codes and regulations, technologies and products, providing advice about legislative requirements.

• Primary contact and interface between OPEN Networks and Telstra for all enquiries, requirements, issue resolution and release coordination.• Conduct workshops to capture requirements from internal business groups and multiple Telstra departments and specify software enhancements.• Plan, document, manage and implement ANTOSS development projects.• Co-ordinate the introduction of new hardware products, co-ordinating with multiple internal departments to achieve all product collateral and deliverables.• Develop and maintain on-line help and functional documentation.• Active member of the cross functional team, assisting in the implementation of defined process and discipline to other development projects.• Representative on the Quality Management Team during the implementation of ISO certification, as well as on-going monitoring.• Manage and maintain the ‘Quality’ manuals as part of the ISO certification and on-going compliance.• Collaborate with other technical teams colleagues to identify and resolve problematical issues.• Assist with the development, implementation and maintenance of the company web site.

• Provide the primary technical point of contact to customers during the sales and implementation processes.• Investigate client needs, research options, conceptualise solutions and document possible alternatives.• Pre-sales activities including consulting with customers, sales, call centre and technology departments to ensure the effective application of services.• Conduct pre-sales presentations and system demonstrations.• Develop detailed functional, process flows, and technical specifications for all services from customers’ business requirements.• Coordinate and distribute service specifications within the technical and operational units.• Assist with the development of sales documents, including Expressions of Interests and Response to Tenders.• Develop and present business cases to key internal departments.• Monitor and control the technical components of projects.• Ensure all deadlines and targets for technical components are achievable and identify and manage risks effectively.• Maintain communication with sales staff, customers and internal departments at all stages of projects.• Negotiate timeframes with required parties to ensure efficient delivery of new services.• Post Sales Implementation Support