Experienced process focused Administrative Manager - coaches and motivates employees to achieve high performance levels. Specialized knowledge of medical, dental claims, leave of absence, COBRA and payroll administration. Develops sustainable relationships with customers and colleagues. Highly effective in fast paced environment and self-motivated in independent work setting. Solves problems, resolves issues and gets results. Expertise in resolving difficult situations positively. Focused on ensuring quality through process improvement, staff training and support. Demonstrates long term, analytical thinking. Uses outstanding customer service and communication expertise to deliver results in support of business goals