Kathy Buzza Email & Phone Number

• Acted as main contact for clients, providing account information and/or solutions in order to maintain positive client relationships.
• Managed the amendment process by reviewing policies and booklets to ensure changes complied with company and industry standards within designated timelines.
• Handled escalated claims issues by directly communicating with internal departments to investigate possible solutions in order to meet client satisfaction.
• Facilitated presentations… Show more
• Facilitated presentations to both plan members and administrators providing information about the use and benefits of company websites, highlighting the on-line claims submission process. This resulted in an increase.
• Provided constant support to new clients during initial plan set up to ensure entire process was completed without errors or omissions including contract and booklet review and website set up which helped in.

• Developed and maintained a book of business with both small and large corporate clients
• Handled escalated claims issues
• Prepared and facilitated presentations to both plan members and administrators
• Provided constant support to new clients during initial plan set up
• Established and maintained mutually beneficial relationship with many consulting firms

Toronto, Canada

• Developed and maintained a book of business of clients under 100 employees
• Provided assistance to Senior Consultants on larger clients (100 – 5,000+ employees)
• Prepared marketing specs and forwarded to insurers
• Prepared reports to clients outlining relevant information regarding marketing and/or renewal
• Negotiated with Insurers regarding client’s renewals
• Assisted in implementing and explaining new benefit plan to client’s employees

Toronto, Canada

• Provided assistance to Senior Group Insurance Sales Manager
• Handled claims issues and other day to day matters on client’s behalf
• Made initial contact with potential clients for Sales Manager
• Reviewed contracts and booklets
• Prepared specs and renewal reports

Toronto, Canada

• Responsible for administering all aspects of Group Insurance plan for over 700 employees
• Administered all aspects of group insurance plan and set up of new plan with new insurer
• Liaison between employees and insurers
• Updated and maintained confidential computerized employee records
• Set up and maintained database for annual salary increases and bonuses
• Completed salary surveys