Kathy Chen Email & Phone Number

Shanghai City, China

19F, Tower Iii, Kerry Centre, 1228 Yan’An Road, Jing An District, Sh

● assist marketing analysis based on IMS & CPA data to support strategic marketing decision making

Shanghai City, China

Responsible for sales, customer service, administrative and organizational matters:1, marketing promotion through conducting seminar and participating in industrial exhibition2, new client education, customer retention, customer relationship management and dealing with customers' complaints 3, business analysis with the purpose to optimize products and services based on system data and feedback from customer

Shanghai City, China

No.222 Huai Hai Central Road

PO and related returns management, both in system and off-line management under buy-sell model

No.27 Xin Jin Qiao Road

1. Contract Management and Executiona. Contract draft examination and concern highlight: customer information, credit record build up to finance team for new customer; incoterms;payment term and payment way (L/C, T/T or D/P) match up to customer’s credit record (confirm revenue based on payment term and financial conservation principal); check with factory side if contract requested factory side related documents are feasible; check lead time and confirm with factory side schedule.b. SO and PO management: Place SO and PO in system rata, confirm lead time and keep tracking and comfirm delivery schedule and communicate with factory side and customer to reschedule if any delay; prepare documents for C/C; cowork with forwarder to arrange shipment and C/C, keep tracking shipment status; send DI (delivery Instruction) to factory; dealing with commodity return both online and offlinec. AR and AP control: release C/I; track contract phase (delivery, receive, installation); collect payment step by step when payment term mature; check AR list regularly; keep tracking payment status to prevent long outstanding; explain SAFE’s policy to customers and collect related documens required by SAFE (State Administration of Foreign Exchange) to release payment to factory side.d. Original contract paper filing2. After-sale Service management in system side:a. Service parts control.b. Place customer service request in system.c. Payment collection when payment term mature and confirm revenue.e. Customer complaints handling.3. System Key User of Division (Focus on SA SM partial FI module)a. New function testing before that go-aliveb. Share new functional area, scenario and process with team member.c. Testing SA (sales), SM (service) and partial FI module before system upgrade go-alive.

No.68 San Zhuang Road

work as contact window for NEC computer company, responsible for for logistics management, including purchase order management and shipment management