Kathy Class Email & Phone Number

Roseville, Ca

Rancho Cordova, Ca

Continuing my career with Travelers Insurance, I led a team of claims professionals, managing our auto and homeowner liability claims with an emphasis on litigation and injury severity from $50K to $2M, which included claims for commercial, national, and personal lines accounts. I served as a strategic partner of the management team in severity development, litigation management, and leadership mentoring. Reserve and settlement authority up to $1M.Highlights of the value I brought within this role: Achieved solid results with favorable commentary in Quarterly Large Loss Resolution Reviews completed by Auto Product. Built and cultivated key relationships with internal business partners, including auto product and managing staff counsel and their attorneys. Designed and implemented Severity Development Program with focus on overall internal talent growth.

Naperville, Il

I managed a team of 10 claims professionals to handle the motor truck cargo liability claims located in California, Illinois, and Louisiana offices. I oversaw full-cycle recruitment, on-boarding, and training of cargo liability claims professional.

Sacramento, California Area

Within this leadership role, I managed the claims performance in a non-injury casualty claims operation, handling over 20,000 claims annually. I prepared and presented claims forecasting analysis to establish staffing requirements. I oversaw the auto liability claims department with 70 associates and managers. Also, I led engagement efforts within the claims operations and initiated skip level sessions with associates that focused on open communication to further departmental success. A few of my primary accomplishments included:Introduced and implemented system for handling initial customer contact, increasing live, same-day contact with policyholders by 25%. Designed and launched hiring and staffing development strategy to create new talent pipeline utilized by regional departments in succession planning. Revamped regional claims trainee program, ensuring consistent alignment with business objectives and initiatives.

Clackamas, Or

As Claims Officer, I developed and coordinated programs and initiatives that propelled our claims performance and overall results within the region. I kept a keen focus on supporting the growth and profitability initiatives on a regional and companywide basis, while overseeing the claims operation with 265 associates. I prepared the regional claims budget, forecasted claims production, and initiated staffing recommendations to Regional VP. A selection of my accomplishments:Recognized for exceeding results in annual internal audit for personal lines casualty, litigation, and material damage functional areas. Launched key corporate claim pilots, including Vehicle Evaluation Center program and Property Damage Subrogation initiative, yielding $370K cost containment within first year. Improved employee communication, involvement, and relations, boosting employee engagement by 30% within first year as claims officer. Established and implemented Claims Agency Relationship program, streamlining communication between senior management and agents to improve customer service confidence.

Sacramento And Santa Rosa, Ca

I advanced rapidly throughout the Allied Insurance claims department, where I landed my first director role in 1998. Within this role, I managed, communicated, and drove the claims performance in casualty and litigation claims operations. I oversaw the claims operation of 100+ claims staff, including four claims directors. A selection of my contributions:Reviewed and approved claim file settlements within $500K and submitted losses outside of limit to claims office with appropriate file recommendations. Played an instrumental role in conceptualization and integration of multiple business entities due to company acquisitions. Sponsored regional office, Great Place to Work Retention Team initiative.

Santa Rosa, Ca

Redwood City And Santa Rosa, Ca

Merced, Ca

Stockton, Ca