Kathy Dompierre Email & Phone Number

Ottawa, Ontario, Canada

-Verifying patient demographics -Scheduling patient follow-up appointments -Scheduling new patients according to triaging directives -Maintaining follow-up workques for seven Cardiologists -Keeping patient confidentiality according to PHIPA guidelines

Ottawa, On, Canada

>Welcome patients and answer phone calls in a professional manner >Reply to voicemails within a timely manner>Contact patients for appointment reminders, advising of any additional fees >Pulling and prepping charts for following day appointments>Prepare and print patient day sheet for the doctor>Schedule consults, follow-up and yearly appointments for patients in Accuro>Maintain and update the clinic surgery list in Excel>Booking surgery… Show more >Welcome patients and answer phone calls in a professional manner >Reply to voicemails within a timely manner>Contact patients for appointment reminders, advising of any additional fees >Pulling and prepping charts for following day appointments>Prepare and print patient day sheet for the doctor>Schedule consults, follow-up and yearly appointments for patients in Accuro>Maintain and update the clinic surgery list in Excel>Booking surgery pre-assessment appointments via central booking at CHEO>Enter surgery cases, open wait list, modifying cases, enter DARTS/DARCS via EPIC>Advising families/patients of preoperative protocols, fasting guidelines, and post op appointments >Processing payments using QuickBooks for contact lens orders>Opening and closing of the clinic Show less

Ottawa, Ontario, Canada

Providing exceptional patient service in a multi-disciplinary health clinic.

Ottawa, Ontario, Canada

Greeting patients in a friendly professional manner.Verify demographics and insurance information.Scanning documents in patient EMR (Accuro)

Ottawa, Ontario, Canada

-Greeting patients -Verifying demographics and OHIP information -scheduling and re-scheduling patient appointments in EMR (Oscar)-answering calls in a professional manner in both official languages-scanning documents in patient files-calling patients for appointment reminders-actioning referral faxes and setting up patient first appointments

*Receive and prioritize travel requests for VIP accounts, managing the relationship with these key accounts. *Maintaining excellent client relations *Provide customer service by determining the best options for the travelers' needs and financial considerations. *Compute cost of travel itineraries, booking transportation in Sabre and Apollo reservation systems. *Delivering solutions and offer options for complex flight itineraries. *Acting as an escalation point for… Show more *Receive and prioritize travel requests for VIP accounts, managing the relationship with these key accounts. *Maintaining excellent client relations *Provide customer service by determining the best options for the travelers' needs and financial considerations. *Compute cost of travel itineraries, booking transportation in Sabre and Apollo reservation systems. *Delivering solutions and offer options for complex flight itineraries. *Acting as an escalation point for complex issues.*Working closely with other departments to coordinate company needsTariffs Specialist- 2007-2008Interpretation of new and existing airline net fare contracts.Managing and maintaining the contract database.Providing guidance and training to junior staff with respect to contract interpretation.Dealing directly with airlines on contract issues. Show less

-Providing customer service, handling and resolving customer complaints and enquiries.-Weekly scheduling according to wage budgets. -Interviewing and hiring-Emphasized staff development and training opportunities -Dealing with staff behavior and productivity.-Conducting staff meetings.-Merchandising.

Medical Office Administration With Ward Clerk Specialist, High Honors

Travel Counseling Techniques Diploma (Honors), Travel And Tourism, Honors

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