Kathy Dymkowska Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

Managed team of customer service representatives supporting transportation and electronics businesses. Performed day-to-day support activities, including team motivation, performance management, metrics attainment, process adherence, documentation, working through challenges, growth, and development opportunities. ◙ Led process improvement projects, deploying new functionality and procedural transitions. ◙ Coordinated rollout and adoption of self-service sales sample ordering system, decreasing manual entry 30%+ and streamlining process for smooth transition from local order entry to global service centre. ◙ Identified solutions and consulted on information technology, data analysis, reporting, and process tasks.

London, Ontario, Canada

Delivered automation and reporting solutions for demand, supply, and production planning manufacturing teams. ◙ Designed, built, tested, deployed, demonstrated, and maintained dashboards in Power BI, combining DAX, Power Query Language M data modelling, and SAP Business Objects Web Intelligence (WeBI) reports, generating advanced queries against global data universe. ◙ Leveraged Power Automate flows for automating productivity improvement projects. ◙ Created integration solutions with SharePoint pages / lists and MS Teams, plus Office (O365) apps in cloud platform, enhancing user interface and simplifying workflow experience. ◙ Hosted application adoption lunch and learns sessions on emerging technologies, including MS Teams, Power BI, global reporting tools, and dashboards. ◙ Designed and developed automation supporting manual order and inventory of daily allocation activities across business groups, curating, merging, and calculating data elements from multiple sources into one single, comprehensive, simplified solution, increasing user productivity 75%+, and driving quick, tactical and accurate decision-making. ◙ Designated as R&A superuser for business intelligence reporting, supporting manufacturing and supply chain.

London, Ontario, Canada

Worked with global team on enhancing SAP functionality in OTC sales SD module. Collaborated with end users, business analysts, and developers across US, Canada, Europe, India, and Philippines in gathering, designing, and implementing requirements, acting in partnership with cross-functional teams involved in multiple workstreams. ◙ Identified innovative ideas for improving order management user experience, introducing Fiori user interface (UI), billing output processing improvements, and EDI iDoc administration. ◙ Managed project deliverables with remote team, hosted agile scrum meetings, updated documentation, and delivered sprints on time, making use of ERP change release procedures. ◙ Configured and customized SAP modules as per requirements, executing / creating test scripts, validating results, and deploying updates. ◙ Investigated root causes and troubleshoot issues, applying corrective / preventive actions. ◙ Designed system functionality to catch and reprocess almost 100% of invoices missed in error, facilitating timely issue resolution, on time billing reconciliation, and decreased overdue payment collection.

London, Ontario, Canada

Functioned as Scrum Master and subject matter expert in EDI integration. Selected to coordinate transition of Canada’s system to global Next Generation Gateway solution as part of SAP ERP business transformation project, contributing from proof of concept to system stabilization, including deployment to other regions globally. ◙ Led global team in transition of EDI processing from legacy systems to next generation gateway. ◙ Devised automated process that reverse engineered existing EDI maps and translation for hundreds of transactions, significantly decreasing time spent capturing and documenting mapping requirements specifications from hours to less than 30 minutes per transaction. ◙ Collaborated with IT business analysts, as well as technical and business clients, in gathering, refining, and translating requirements for mapping EDI specifications. ◙ Participated with strategic leadership teams, uncovering insights and influencing functionality for SAP and EDI integration. ◙ Analyzed and trended transaction volumes, studied system performance statistics, and applied critical thinking in recoveries from major failures, helping improve infrastructure and increase throughput.

London, Ontario, Canada

Connected with external customers and internal clients on EDI requests that improved productivity and accuracy. ◙ Implemented functionality automating transactional processing, eliminating user input errors and increasing data entry speed to close to real-time. ◙ Collaborated with external customers and internal subject matter experts, delivering common suite of EDI transactions for inside and outside operations. ◙ Performed end-to-end activities, including organizing, coordinating, programing, mapping, testing, deploying, maintaining, and monitoring production transactions, increasing lights-out order processing to almost 90% and reducing manual intervention on core Order to Cash (OTC) transactions.

London, Ontario, Canada

Team lead responsible for small team of Helpdesk agents focused on providing IT technical support.◙ Facilitate training for Helpdesk staff, interns and IT operations resources.◙ Identify and develop improvement strategies for processes, training and support documentation.◙ Monitor performance metrics and implement solutions to improve service.

London, Ontario, Canada

Technical support helpdesk agent assisting with hardware and software functionality and issues.◙ Research and develop procedures to outline steps that increase first call resolution at the helpdesk

London, Ontario, Canada

Maintain, install and support WAN /LAN infrastructure in corporate offices, branches and call centers.◙ Design and deploy network solutions using Cisco hardware and configuration

London, Ontario, Canada

Prepare and deliver lectures on various applications for the Continuing Education and Media Arts.◙ Facilitate courses in Microsoft Office, Access, Word, Excel and basic to intermediate computing

Diploma, Software Engineering Major

Software development, database concepts, system analysis, computer hardware and system networking.

Continuing Education, Management And Organizational Studies

Completed part-time studies equivalent to first year courses: History of Science and Technology, Introduction to Business/Finance.