Master Connection Associates (MCA), is an international consulting, training and development company, dedicated to helping organizations improve bottom-line results. MCA customizes each training workshop to meet the specific needs of each customer. I work at establishing new business, developing current business relationships and ensuring client satisfaction. With extensive hotel, resort, and hospitality expertise in conference services, catering, sales, call centers, training design and development, I am one of MCA's lead trainers and consultants. I previously worked at Hyatt Hotels and Pebble Beach Resorts. One of my most interesting projects was being MCA's Project Leader and Trainer for the United States Air Force Catering Initiative; a comprehensive program to standardize catering operations in Air Force Clubs around the world. With training experience in 21 countries and 46 of the 50 states in the U.S. I facilitate workshops with real-life sales and service success stories from my experience in the field. My focus is energizing and inspiring employees around the world to be professional sales and service ambassadors for their organizations. I also help other industries and hospitality operations to maximize their potential in customer service and profitability.My coaching skills and enthusiasm promotes open communication and active participation in the workshop setting to help companies build quality sales, service, and leadership cultures. Combining experience and commitment, MCA developed a series of hands on training workshops that increase sales, improve employee productivity, motivate managers and instill confidence and enthusiasm in our customer's entire organization. In addition to MCA'S training and consulting services, we offer reinforcement and coaching tools, a realistic and results-proven secret shopping platform, personal and professional coaching and keynote speeches. Our Mission is 'Your Unprecedented Success.'
Listed skills include Training, Coaching, Hospitality, Leadership, and 46 others.