Regional Training And Quality Manager
CurrentI lead and develop teams in the training and quality faculties across multiple sites and clients for OLS, a partner of HGS. I develop and maintain strong partnerships with operations, and other departments to work toward common goals and achieve key KPI's. I strive to create bench strength in the teams and individuals I work with, both onsite and remotely to ensure constant development of skills and foster growth of future leaders of our business. I support directly and indirectly new employees outside of the training room, as they launch the application of their newly learned roles. I've developed solid 'on the job training' processes and mirrored them in various locations/clients ensuring to set realistic goals for the new hires and the support teams working with them, striving toward high retention and superb quality 'out of the gate'.
