I have worked at FirstService Residential/Euclid Management Company since 1999. As Vice President of Community Management responsibilities include the implementation of operational strategies and objectives in the Community Management Department, improvement of operational efficiency, and exceeding overall customer satisfaction. I meet with Board Members, homeowners, and vendors to consistently improve relations to ensure their expectations are met, and work closely with our Accounting, Customer Service, and IT Departments to ensure operational success, developing strategies for meeting Company goals and objectives.Duties include staffing, supervision, development, evaluation, and performance management; managing process changes and modifications to facilitate implementation of new or improved business processes; establishing performance goals for the Community Management Department and monitoring that customer expectations are exceeded; understanding and supporting the company’s goals and objectives, participating in corporate strategic planning, and providing a work environment that promotes positive energy, creativity and teamwork among associates.