Kathy Fox

Kathy Fox Email and Phone Number

Planning, Project and Portfolio Management. Business Operations and Change Leader. Strategy and Execution Management @ Point Broadband
Kathy Fox's Location
Coudersport, Pennsylvania, United States, United States
Kathy Fox's Contact Details
About Kathy Fox

As a cable television professional with over seven years of experience as a VP at Comcast, I have developed and led the long-term strategy for the Comcast Business operations functions, including the management of IVR, Chat, and agent-facing platforms. I have also partnered with headquarters and field teams to optimize processes, systems, and tools to deliver the best customer experience possible.My core competencies include system and platform migrations, business process outsourcing, offshore team management, automation, analysis, and strategic planning. I have successfully built and managed large cross-functional teams to develop, deploy, provision, transition, and maintain networks, products, and services. I have also completed executive leadership programs at Tuck and Wharton, enhancing my skills in leading change, innovation, and growth. My mission is to leverage my expertise and credentials to drive improvement in key operational KPIs and customer satisfaction.

Kathy Fox's Current Company Details
Point Broadband

Point Broadband

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Planning, Project and Portfolio Management. Business Operations and Change Leader. Strategy and Execution Management
Kathy Fox Work Experience Details
  • Point Broadband
    Vp, Pmo And It
    Point Broadband Feb 2024 - Present
    Opelika, Alabama, Us
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  • Comcast
    Vp, Ops Solutions And Portfolio Management
    Comcast Apr 2022 - Dec 2023
    Philadelphia, Pa, Us
    Developing and leading the long-term strategy for the Comcast Business operations functions, including management of IVR, Chat and agent-facing platforms. Oversees a core team that includes representatives of the field and partners in various organizations who support the best-in-class operating models and practices in order to drive improvement in key operational KPIs and customer experience.
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  • Comcast
    Vp Xoc Product Management At Comcast
    Comcast Sep 2019 - Apr 2022
    Philadelphia, Pa, Us
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  • Comcast
    Vp, Customer & Technician Experience
    Comcast Apr 2016 - Sep 2019
    Philadelphia, Pa, Us
    Partnering with headquarters and field teams to optimize processes, systems and tools to deliver the best customer experience possible.
    View
  • Comcast
    Sr. Director, Planning & Project Management
    Comcast Jul 2012 - Apr 2016
    Philadelphia, Pa, Us
    Management of and collaboration with offshore provisioning and design engineering teams for transactional activities as well as Business Process Outsourcing (BPO). Manage system and process requirements, development and delivery for Metro Ethernet and Cell Back Haul Service Delivery. Partner with internal teams to drive service delivery reject and defect reduction as well as process efficiencies.
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  • Comcast
    Comcast Business Consultant
    Comcast 2008 - Jul 2012
    Philadelphia, Pa, Us
    Responsible for implementing/deploying various Business Class Voice features & enhancements, Metro Ethernet market implementation planning and execution, large metro ethernet customer projects, core network builds, and capacity augments
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  • Comcast
    Director, Planning & Project Management
    Comcast 2002 - 2008
    Philadelphia, Pa, Us
    Managed a team of project management professionals responsible for major programs/projects for Comcast National IP Engineering and Operations. Applied proper project management techniques and methodologies to ensure successful project delivery. Implemented standard formats for project plans, action registers, status reports, executive updates, risk assessment, and team member roles and responsibilities documentation.
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  • Adelphia Communications
    Program Director, Residential Data
    Adelphia Communications Sep 1997 - Dec 2002
    Managed large cross-functional teams to ensure delivery of quality high speed internet services and product profitability. Developed and managed market launch schedules and product enhancement plans. Managed all high speed data acquisitions and resulting operational and network migrations. Assisted with the selection and directed the implementation of email, provisioning and DHCP platforms. Ensured development of network performance metrics and specifications. Served as the main point of contact for field operations for major issues, including Better Business Bureau complaints, franchise issues relating to availability and/or performance of cable modem service.
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  • Bellsouth Entertainment
    Manager, Technical & Network Operations
    Bellsouth Entertainment 1993 - 1997

Kathy Fox Skills

Cross Functional Team Leadership Project Management Program Management Project Planning Networking Broadband Voip Telecommunications Software Documentation Process Improvement Ethernet Management Strategic Planning Computer Network Operations Vendor Management Integration Competitive Analysis Analysis Ip Wireless Leadership Business Process Improvement Product Development Optical Fiber Operations Management Troubleshooting Team Leadership Metro Ethernet Telephony Change Management Pmp Business Analysis Contract Negotiation Business Development Strategic Partnerships Data Center Cloud Computing Customer Satisfaction Product Marketing Engineering It Strategy Mobile Devices Strategy Provisioning Start Ups Ms Project

Kathy Fox Education Details

  • Penn State University
    Penn State University
  • Tuck Executive Education At Dartmouth
    Tuck Executive Education At Dartmouth
    Executive Leadership
  • Wharton Executive Education
    Wharton Executive Education
    Executive Leadership

Frequently Asked Questions about Kathy Fox

What company does Kathy Fox work for?

Kathy Fox works for Point Broadband

What is Kathy Fox's role at the current company?

Kathy Fox's current role is Planning, Project and Portfolio Management. Business Operations and Change Leader. Strategy and Execution Management.

What is Kathy Fox's email address?

Kathy Fox's email address is ka****@****dia.net

What is Kathy Fox's direct phone number?

Kathy Fox's direct phone number is +1.215.286*****

What schools did Kathy Fox attend?

Kathy Fox attended Penn State University, Tuck Executive Education At Dartmouth, Wharton Executive Education.

What are some of Kathy Fox's interests?

Kathy Fox has interest in Education.

What skills is Kathy Fox known for?

Kathy Fox has skills like Cross Functional Team Leadership, Project Management, Program Management, Project Planning, Networking, Broadband, Voip, Telecommunications, Software Documentation, Process Improvement, Ethernet, Management.

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