Commercial and Manufacturing Program Management

Direct and manage $135M Infrastructure Services engagement for NTT Data Services Federal Government ( Dell Services Federal Government was acquired by NTT Data in 2016)

As Portfolio Manager, I provided Portfolio Management and PMO expertise for DELL Services Federal Government (DSFG). DSFG delivers IT infrastructure and application project services to the government.Managed IT infrastructure project portfolio for government contracts worth $250-$550M with 25+ inflight projects Led and mentored national project management team of 15+ associates in project management knowledge and best practices. Recognized as corporate top management leader 2013 and 2014Developed, enforced and maintained ITIL and CMMI processes and procedures, which resulted in successful level 3 CMMI services certificationImplemented agile project management methodology processes and control functions. Performed PMO remediation process improvements resulting in on-time project delivery, change control, and effective financial management Delivered strategic program planning, process improvement and budgeting expertise Managed all aspects of proposal lifecycle activities to drive RFI, RFQ, and RFP responses which included the preparation of proposal project plans; management of task assignments and organization of proposal content. Efforts resulted in $14 million in new from existing growth awardsPresented and proposed opportunities to customers, prospects, distributors, and field representatives to promote products and services, form industry alliances, and grow existing client baseConducted feedback assessment with key program stakeholders to obtain performance metrics on project management staff and processes. Results were integrated with continuous improvement initiatives, which improved overall customer satisfaction levels

Project and Operations Manager for Dell Services Federal Government who provides Federal Government IT consulting services Managed multiple data management programs simultaneously and delivered all projects on schedule and under budgetDirected national project team of 15 + associates Developed and delivered status reporting, requirements documentation, and presentationsIdentified and implemented PMO process remediation opportunities, which resulted in delivery improvements. Delivery satisfaction resulted in $5 million in new from existing growth project awardsProactively managed changes in project scope; identified risks and developed mitigation strategies and contingency plans

Technical Project and Staff Manager for Monster Government Solutions which addressed human capital challenges by providing federal hiring management software to over 60% of the Federal Government.Managed an IT organization that included 30 global professional staff across software development, change management, data base administration and production support teams including overseas development.Supervised a product development/project organization that included 30 global IT professional staffImplemented configuration management and program management processes that resulted in platform stabilization and increased customer satisfactionEstablished software development quality assurance process from inception to delivery, which resulted in higher quality source code and marketplace adoption. Human capital software was utilized by 65% of Federal Government human resource usersAdministered organization operating budget in excess of $3M

Project and staff management for a Web-based mortgage technology service which delivered agile e-business solutions. Managed, motivated and trained 10-member business analyst product development team. Directed and managed the requirements process to achieve project goals and on-time releases. Tasks included the approval of requirement design, development and production delivery. Coordinated planning and scheduling product enhancements. Managed risk by fully exploring contingency options for project-based dependencies.

Business Systems Manager eLending Application DevelopmentProject and staff management for the Nation’s second largest secondary mortgage market government sponsored enterprise.Managed 10-member software development and database analyst team who developed eLending product software.Served as agile development methodology process coach (eXtreme Programming) with Java, J2EE, EJB, UNIX and LDAPP technologies. Facilitated technical design sessions, assigned tasks, coordinated issue resolution and managed all aspects of the project implementation.

Project and staff management for one of the Nation’s leading education funding providers. Managed multiple loan delivery products including LineSS, a student loan application product, and an Electronic Funds Transfer (EFT) product; collectively utilized by over 1600 higher education institutions. EFT Product successfully disbursed over 4 billion dollars in loan dollars to colleges and university business offices.Developed strategies to increase market share resulting in 5% increase.Lead the standardization of call management and management of the Electronic Products Call Center.Responsible for the development of operational KPI’s.Managed EFT product enhancement development cycle, production support, root cause analysis, coordinated customer requirement sessions and full product lifecycle. In Manager role, was responsible for team of 15 call center staff and business analysts.Served as Sallie Mae representative to the National Council of Higher Education Loan Programs CommonLine Industry Standardization Committee.

Responsible for reviewing and approving product enhancement which improved product response time as business subject matter expert (SME).Implemented over 100 key college & university clients on electronic product set.Coordinated test plan and defect resolution between client and IT development organization. Coordinated lender contract negotiations with legal and business representatives.Conducted customer and staff training on product set.

Business analyst role which included requirements and product analysis for Electronic Funds Transfer product. Implemented electronic loan delivery solutions for colleges and universities, coordinated product technical issue resolution.

Provided servicing project management support to lender institutions, researched problematic accounts, reconciled loan portfolios and processed financing line of credit requests.

Provided financing commitment support to legal department, completed line of credit requests and coordinated contract approval process.