Managing the CHS Access product delivery team in the IAM Security space

This position is responsible for the administration of Identities and Access required to access UCare systems. In this position, the administrator will perform day to day provisioning and removal tasks to support the hiring, termination and transfer of users. The administrator will be responsible for the creation, maintenance and execution of supporting policies and procedures. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit… Show more This position is responsible for the administration of Identities and Access required to access UCare systems. In this position, the administrator will perform day to day provisioning and removal tasks to support the hiring, termination and transfer of users. The administrator will be responsible for the creation, maintenance and execution of supporting policies and procedures. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of organizational directives and business goals.*Administration of user identity attributes and access rights to supported systems and applications. *Enhance, formalize and standardize Identity and Access Management processes and procedures.*Develop security standards and best practices related to identity access management.*Collaborate with systems owners and end users to provide access in a consistent and repeatable process.*Collaborate with the ServiceNow administrator to build workflows to manage processes from the customer to the fulfillment teams.*General support, administration and maintenance of systems as needed.*Provide support to Security Operations as needed.*Assess and provide recommendations related to application and system integrations to improve process and leverage automation.*Conduct Periodic Access Reviews to ensure access management processes are being accurately followed.*Create and maintain Identify Access Management metrics on an as needed and reoccurring basis.*Research trends in security related technology.*Support efforts regarding audit findings, adherence to compliance and organizational change.*Develop enterprise tools and applications to manage access to data, systems and resources. Show less

This position is responsible for the operational management of the organizational Active Directory environment and the messaging systems. Performs infrastructure operations, incident, and performance management activities to ensure stable IT infrastructure.

Responsible for providing technology support and troubleshooting for hardware and software. Provide leadership within Service Desk area by documenting recovery and request procedures, ensuring proper coverage, and assists with more complex troubleshooting and service requests. Recording and tracking incoming incidents to the Service Desk, problem solving, escalating unsolved issues, and keeping customers informed of recovery and fulfillment progress. Perform daily systems administration and end… Show more Responsible for providing technology support and troubleshooting for hardware and software. Provide leadership within Service Desk area by documenting recovery and request procedures, ensuring proper coverage, and assists with more complex troubleshooting and service requests. Recording and tracking incoming incidents to the Service Desk, problem solving, escalating unsolved issues, and keeping customers informed of recovery and fulfillment progress. Perform daily systems administration and end user account provisioning, and serve as a primary representative of the Information Technology Department to network partners and business colleagues. Provide mentoring and leadership to three additional Service Desk Analysts and a student Intern. Provide new employee on-boarding for all Service Desk Analysts and interns. Provide SharePoint site design and management for the entire department on the new corporate SharePoint. Serve as a member on the SharePoint Users Group from its inception. Serve on the monthly patch management committee. Show less

Set up, install and upgrade software and hardware including computers, printers, servers, scanners and other related equipment. Assist with helpdesk resolution for a staff of 55. Mange users email accounts, maintain backup system and anti-virus system. Maintain inventory of all technology hardware and software. Assist with network administration and monitoring. Conduct research into current and future technology systems. Provide end user support for VoIP telephone system. Coordinate with… Show more Set up, install and upgrade software and hardware including computers, printers, servers, scanners and other related equipment. Assist with helpdesk resolution for a staff of 55. Mange users email accounts, maintain backup system and anti-virus system. Maintain inventory of all technology hardware and software. Assist with network administration and monitoring. Conduct research into current and future technology systems. Provide end user support for VoIP telephone system. Coordinate with vendors and contractors to obtain service and support. Show less

Provide desktop support for two elementary schools and one middle school managing a total of 780 computers and nearly 2400 students and staff; including maintenance of all technology related hardware: computers, printers, smart-boards, projectors, scanners, document cameras, student response systems, mobile labs. Providing training to staff on new technologies as they are implemented. Work with building administrators to determine hardware purchase and replacement as well as maintain accurate… Show more Provide desktop support for two elementary schools and one middle school managing a total of 780 computers and nearly 2400 students and staff; including maintenance of all technology related hardware: computers, printers, smart-boards, projectors, scanners, document cameras, student response systems, mobile labs. Providing training to staff on new technologies as they are implemented. Work with building administrators to determine hardware purchase and replacement as well as maintain accurate building inventories. Provide Exchange administration for the entire district with over 2500 staff users in 24 different sites. Create and maintain all staff Active Directory User accounts. Serve on the district Technology Standards committee, Disaster Recovery committee and Technology Inventory committee. Co-create the new staff Technology 101 book given to new staff at orientation as well as provide Technology orientation. Provide Help Desk coverage 4 hours a week. Show less

Administer the Computer Services Help Desk for 200 + users providing support for hardware, software and network related issues escalating issues as needed and providing follow up to ensure issues have been resolved; compile and monitor the computer hardware and software inventories for the organization to assure software licensing compliance and proper inventory availability; prepare the quarterly migration plan for PCs; administer the cell phone accounts to provide accurate service coverage… Show more Administer the Computer Services Help Desk for 200 + users providing support for hardware, software and network related issues escalating issues as needed and providing follow up to ensure issues have been resolved; compile and monitor the computer hardware and software inventories for the organization to assure software licensing compliance and proper inventory availability; prepare the quarterly migration plan for PCs; administer the cell phone accounts to provide accurate service coverage and monthly invoicing for over 35 users; administer the Security/Proximity Access Control and photo ID system; collaborate with the network administrator and the telephone administrator to provide secondary coverage; update employee intranet; manage the laptop and projector reservations for meetings; maintain departmental budget and assist in annual preparation of the annual budget; assist corporate training with staff training on various software packages. Show less

Maintain the school/parish network, all computers both Macs and PCs; maintain all office machines; purchase all hardware and software; administer the phone and voicemail system; provide training to staff on various technology issues; assist teachers with wireless lab in classrooms; provide front desk coverage including phone coverage; maintain all databases; provide administrative support to the school principal; supervised office staff and volunteers; coordinated with contractors to have the… Show more Maintain the school/parish network, all computers both Macs and PCs; maintain all office machines; purchase all hardware and software; administer the phone and voicemail system; provide training to staff on various technology issues; assist teachers with wireless lab in classrooms; provide front desk coverage including phone coverage; maintain all databases; provide administrative support to the school principal; supervised office staff and volunteers; coordinated with contractors to have the building expansion wired for technology; set up all the new offices and classrooms in new building for technology; implemented the new school database software and trained staff; implemented a 30 iBook portable computer lab; set up a replacement plan for all computers. Show less

Responsible for running the day to day business of a school office including maintaining student databases, produce schools publications, assisting parents and students with their questions, providing secretarial support to the school principal.