Kathy Gordon, Cpp Email & Phone Number

Liverpool, New York

Syracuse, New York

Provide ongoing HRMS support for clients using the ADP Workforce Now platform consisting of Payroll, Time and Attendance, Reporting, HR Management, Performance, Recruitment and BenefitsAnalyze business requirements, system definition and set-upRecommend solutions to business problems related to human resources and payroll applicationsData consolidation, cleansing and importingDeliver end-user training virtually

Syracuse, New York Area

Provide technical support for East Implementation team in the Philippines. Train associates on system enhancements, tax laws and human resource issues via weekly virtual conferencing. Ensure reps have full working knowledge of all tools critical to job performance at Quality 1st level including SAP and Oracle E-business Suite. Coach Implementation reps on call handling techniques using NICE Perform system.• Led Philippine team to distinction of East-Team of the month twice in 2016 and… Show more Provide technical support for East Implementation team in the Philippines. Train associates on system enhancements, tax laws and human resource issues via weekly virtual conferencing. Ensure reps have full working knowledge of all tools critical to job performance at Quality 1st level including SAP and Oracle E-business Suite. Coach Implementation reps on call handling techniques using NICE Perform system.• Led Philippine team to distinction of East-Team of the month twice in 2016 and consistent placement in top 3.• Serve as Net Promoter Survey Closed Loop Owner, working with clients on escalations to uncover underlying reasons for concern.• Work with all departments including sales, tax, banking, HR411, teledata and customer service to resolve existing issues and ensure continued positive experience with ADP. Show less

Makati Philippines

Selected as ambassador to train and mentor new hires in the Philippines. Coached associates to further their technical knowledge by utilizing ADP self-led tutorials and researching tax and labor law updates via official federal and state web sites. Assisted associates in developing long-term client relationships. Demonstrated to new associates the importance of exhibiting accountability, the need for urgency and necessity for continuous quality excellence in product output.• Created… Show more Selected as ambassador to train and mentor new hires in the Philippines. Coached associates to further their technical knowledge by utilizing ADP self-led tutorials and researching tax and labor law updates via official federal and state web sites. Assisted associates in developing long-term client relationships. Demonstrated to new associates the importance of exhibiting accountability, the need for urgency and necessity for continuous quality excellence in product output.• Created strategic training procedures to educate Philippine associates on Tax, Benefits, HR and ADP system process.• Ensured smooth implementation process by training new associates to analyze client reports to detect underlying technical issues and determine proper set-up.• Developed strong time management and organizational skills through utilization of Start Manager, Clarify and Outlook Calendar. Show less

Syracuse, New York Area

Served as liaison between Syracuse, Buffalo and Rochester Implementation teams and management. Assisted with conversion of new clients to EasyPay/Run platforms. Held weekly meetings via online conferencing to educate staff and build collaboration among three upstate offices.• Resolved client issues that escalated during implementation process.• Developed effective working relationships with sales representatives and executives.• Led three upstate offices to achieve Best Team of… Show more Served as liaison between Syracuse, Buffalo and Rochester Implementation teams and management. Assisted with conversion of new clients to EasyPay/Run platforms. Held weekly meetings via online conferencing to educate staff and build collaboration among three upstate offices.• Resolved client issues that escalated during implementation process.• Developed effective working relationships with sales representatives and executives.• Led three upstate offices to achieve Best Team of East Region for 2 quarters. Show less