Kathy Hambrick Email & Phone Number

Atlanta, Georgia, United States

Responsible for on time delivery of customer projects worldwide, including standard implementations, custom implementations and integrations, and regular software upgrades. Manages dynamic project team with 12+ direct reports (local and remote) comprised of project managers, business analysts, architect/designers, application developers, and post deployment support personnel.

Atlanta, Georgia

-Inspired confidence and led a development team of 8, including architects, designers, senior and junior level developers, and technical analysts-Collaborated with development team located in Russia to maintain core product integrity and work load balance of US development team -Managed priorities of development tasks across customer base to ensure delivery to client services team and customers in a timely and cost effective manner.-Used positive reinforcement to promote time management skills and show appreciation for achievements and on time delivery.-Prioritized deliverables for clients, as well an internal development projects related to core product improvements.

Greater Atlanta Area

-Managed the client services team of 7 (local and remote), using effective internal communications methods, including regular standup meetings, weekly calls, and daily online chats. -Delivered unparalleled customer satisfaction and excelled in completing tasks on-time/in-budget in a dynamic environment. -Led by example and consistently challenged PMs and BAs to not only increase their product knowledge, but encouraged cross training among teammates. -Created process documentation and edited documentation written by all team members.

Atlanta,Ga

-Concurrently managed all aspects of reverse logistics software implementation in an agile environment for 5+ clients that generated over $650K annual sales. -Facilitated strategic implementation of ServiceManager along side IBM’s Websphere MQ, a robust, secure and reliable messaging middleware that simplified and accelerated the integration between applications by sending and receiving message data via messaging queues, which reduced client’s TAT for exchanged units to under 24 hours. -Directed inventory implementation for $1M+ client, including onsite training and launch in over 50 locations throughout Brazil. -Designed integrated solution to support multiple inventory tracking applications across warehouse locations throughout South America and Europe, providing a single view of inventory availabilityand financial accountability.

Atlanta, Ga

-Managed all aspects of ERP software implementation cycle for small and medium-size discrete manufacturers, including initial setup, data conversion, training, cutover, and go live support phases. -Analyzed recurring issues to determine root cause, resolvied, and communicated solution to customer. -Developed clear and concise documentation for entire customer base, including user guides, FAQs, and training materials.

Greater Atlanta Area

Head Coach JV Girls Basketball

Stone Mountain, Ga 30087

-Inspired diverse group of students and challenged them to exceed expectations in the field of mathematics, resulting in standardized tests scores in the 90th percentile during 5 year teaching career. -Recognized by 11 Alive News in Atlanta as 'Class Act Teacher' for using innovative teaching strategy to deliver instruction to various skill levels in single math class. -Maintained a 70% winning percentage throughout 10 year basketball coaching career.

Atlanta, Ga

-Ensured quality of MAPICs software releases on the AS400 and other midrange systems, through rigoruous regression testing. -Used ability to communicate effectively with IBM team and streamlined the audit process through creation and use of quality test plans, scripts, and task management schedules. -Delivered unparalled customer facing support, as well support to internal QA and development teams.