Kathy Hendricks Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Overall direction and management for global virtualization infrastructure, server and network operations including implementation and ongoing technical support for remote monitoring and application support customers.

Milwaukee, Wi, Us

Overall direction and management for global virtualization infrastructure, and server operations, IT/OT security operations and best practices, including implementation and ongoing technical support for remote monitoring and application support customers. Work with customer base in Remote Application Monitoring to achieve reliable business process operations. Responsible for ongoing status communications to IT/OT customers and business unit management.

Milwaukee, Wi, Us

Overall direction and management for global virtualization infrastructure, and server operations, IT/OT security operations and best practices, including implementation and ongoing technical support for remote monitoring and application support customers. Work with customer base in Remote Application Monitoring to achieve reliable business process operations. Responsible for ongoing status communications to IT/OT customers and business unit management.

Director within IT infrastructure organization of approximately 62 resources responsible for overall IT service delivery and broad range of IT support functions. Led, developed, and motivated staff supporting change and problem management, BMC Remedy application support of approximately 30 monitoring, code promotion, version control, automation, security, file transfer, and mainframe software products, production processing and scheduling support, disaster recovery, project management, data center management, vendor account/contract management, IT security compliance, provisioning and audit.

Functioned as director within IT infrastructure organization responsible for IT support functions. Led, developed, and motivated staff supporting IT infrastructure project management, database management, IT security compliance, provisioning and audit, IT security engineering, metrics, and reporting.

Directed IT infrastructure project program for separation of company from Alltel and rebranding/startup of Windstream. Helped establish IT vision and core technology strategies for all operating environments to enable business plan achievement and success. Partnered with executives and decision-makers throughout business to lead and shape technology priorities and investments. Led IT infrastructure project management team in charge of implementation of multiple concurrent, enterprise-level technology projects as part of company’s strategic program.

Oversaw wireless cellphone vendor management. Managed contracts, SLAs, and oversight of key processing in support of wireless business goals. Led IT wireline change and problem management department. Created situation management process providing wireline and wireless business community with consolidated point of contact for IT production, ownership, issues, and performance-related metrics. Implemented ITIL processes, procedures, and policies. Instituted vendor service management scorecards for all major services, providing vendors with analytical summary of vendors’ performance monthly.

Managed IT infrastructure organization responsible for IT support functions of project management, code promotion, and service desk. Ensured achievement of uptime and call handling SLAs. Led, developed, and motivated staff supporting IT infrastructure project management team involved in a variety of critical conversion projects to convert other companies to Alltel applications for telecommunications services and billing. Directed new production transition services team in 2002; responsible for ensuring production readiness. Consistently achieved budget targets and projected timelines. Served as main contact during testing and implementations to provide guidance and solutions to issues.

Managed IT infrastructure organization responsible for IT support functions of project management, code promotion, and service desk. Ensured achievement of uptime and call handling SLAs. Led, developed, and motivated staff supporting IT infrastructure project management team involved in a variety of critical conversion projects to convert other companies to Alltel applications for telecommunications services and billing. Directed new production transition services team in 2002; responsible for ensuring production readiness. Consistently achieved budget targets and projected timelines. Served as main contact during testing and implementations to provide guidance and solutions to issues.

Contributed to implementation of critical new billing system. Became first to learn and process various applications included in billing system. Created processes, procedures, and policies associated with company’s move to new operating system on mainframe.