Kathy Hocker Email and Phone Number
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Highly experienced business leader with proven capability in global business strategy, transformational change in innovation, digital, people engagement & high performance, organisational culture and delivery of business growth strategies. Strong background in customer experience, sales & marketing, general management, change leadership, large transformational projects and leading people. Results focused, advisory board member and C-suite executive.Notable Achievements- Led organisation wide transformational change and cultural change programs for high performance, customer experience and employee engagement- Influenced boards of global companies to fund transformational strategies, achieving sustainable & organic growth- Successful developed and implemented new business models for digital products and IoT solutions- Salesforce Guest Presenter CeBIT Hanover 2016- Led a successful and highly complex SAP implementation program across geographies, cultures & time zones- Successful developed and implemented new business models for digital products and IoT solutions- Successful P&L and business leader- Nominated for Telstra Business Woman of the YearSpecialtiesBoard Executive I Director I General Manager I Transformational Change I Chief Marketing Officer I Senior Sales Manager I Digital Transformation I Cultural Change I Business Development I Business Growth I Business Transformation I Team Development I Team Leadership I Organisational Re-structuring I Organisational Structuring I Sales Management I Senior Marketing Manager I HR Management I People Leadership I Change Leadership I Marketing
Csr Limited
View- Website:
- csr.com.au
- Employees:
- 2173
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Gm Marketing And Customer OperationsCsr LimitedSydney, Nsw, Au
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Chief Executive OfficerAusdeck Building Systems Mar 2024 - PresentRichlands, Queensland, Au -
Director Strategy & ConsultingAlpin Mar 2024 - PresentSydney, New South Wales, Au -
Gm Marketing & Customer OperationsCsr Limited Dec 2021 - Feb 2024North Ryde, Nsw, Au
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General Manager Sales & MarketingHanson (Heidelbergcement Group) Dec 2017 - Dec 2021Sydney, New South Wales, Au -
Global Head Pgp Business / Head Of Mpg Portfolio ManagementThe Linde Group Mar 2014 - Dec 2017Woking, England, GbBoard -2 role responsible for Linde´s €2b Packaged Gas Products business. Key focus was to influence the Linde Board and senior stakeholders to invest in and transform the manufactured & packaged gases portfolio from traditional products to digital services. Key achievements includeBoard approval of funding and resources to invest in disruptive digital transformational services Launch of 2 new digital customer SaaS services with IoT hardware integration & new subscription based revenue streamsInvited to speak at the Salesforce World Congress Hanover 2017 (CeBIT) as a plenary speaker, showcasing the new SaaS services. Transformation of traditional product management to digital product ownership, including capability development, agile skills development & cross functional (internal & external) team integration, centred on customer experience and value creationRecognition as Linde´s best in class approach to digital services development Approved increase in capex investment of €90M on prior year for the regions. This was to upgrade our packages, improve our competitiveness and improve the value Linde offers.Capex avoidance of €17M from global redeployment of assets Board support for regional segmentation strategies, market zone analysis and investment in channel management -
Director Customer Service And Performance Transformation / Director Sap ImplementationBoc Aug 2009 - Feb 2014North Ryde, AuBoard -2 role responsible for leading global ERP & CRM development and implementation in culturally diverse environment and responsible for leading customer experience through cultural transformationKey focus was to ensure that the RSP business maintained business continuity post the reimplementation of a globally defined SAP platform, and was prepared for a single Go Live day for 3000 employees, all sites throughout Australia, all functional modules, with customers, suppliers and a network of 1000 agents. In addition, the RSP project team worked across time zone, across culture, across language and across business models for an extended period of time.The CSC and Performance Transformation roles involved implementing best practice, driving change and productivity across the organisation.My key achievements in these roles includedAgreeing the required functionality to maintain business continuity and customer experience.Motivating a team of 100 people during the SAP project for an extended time period.Gaining support of the executive team and the RSP organisation to prioritise business readiness preparation.Aligning the RSP business on the new functionality and business process change.Working with the RSP business to deliver 12% productivity improvement over 4 years.Delivering best practice contact centre professionalism.Implementing a range of best practice technology to improve efficiency and customer experience eg speech analytics, post call survey, NPS, dialler technology, workforce management, OCR, CRM.Developing and leading the implementation of the RSP customer experience strategy. -
General Manager, NswBoc South Pacific 2005 - 2009North Ryde, AuBoard -2 role responsible for P&L, operations & sales. Delivered year on year growth through people engagement and sales effectiveness.Size of business $234M, EBIT $90M, Cost centre budget $123M, People 294The challenge of this role was to grow revenue & profit, and implement change from an operationally based environment, to a behaviourally based safety and high performing customer focused culture, while improving relationships with the Australian Worker’s Union (AWU) and Work Cover. My key achievements in this role includedRevenue growth of 5.6%, 5 times state economic growth of 1.1%, through volume and share growth Service level improvement from 92% - 96%, through introducing production planning, reducing stock in the gas agents channel by 14%, and improving stock accuracy by 11%.Productivity improvement from 88% to 92% in 15 months and improved relationships with AWU and Work Cover.Improvement in safety indicators - reduction in Priority 2 actions to 0 and Priority 3 actions by 28%Successfully negotiate 4 claims (3 section 106 and 1 product liability). Section 106 claims were settled for 20% of expected outcome.Assertive management of personnel to drive cultural change and business performanceAchieved a significant improvement in employee engagement in NSW through building teams & trust, operating with integrity and reinforcing everyone’s critical contribution to customer experience.In addition to my line management role, I was also Executive Sponsor of Employee Engagement for South Pacific. This involved cultural change and driving employee engagement to achieve a high performing organisation through effective behavioural leadership, reward and recognition, improved communication and relaunching the BOC brand for improved attraction and retention of people. The key challenges of this role were to convince the senior leadership teams that they needed to focus on their behaviours and change the mindsets of all people in the organisation.
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General Manager HospitalityBoc South Pacific 2002 - 2005North Ryde, AuBoard -2 role responsible for delivering profit growth year on year through strategic positioning, brand development and channel effectivenessSize of Business $51M, GPADE $26M, Costs $2.5M, People 22, Territory: South PacificThe challenge of this role was to grow volume and profit in a declining market, and reduce the reliance on core products by introducing a new profit stream. Draught beer and post mix consumption had been declining over several years as a result of changing customer preferences for packaged beer, PET soft-drinks and packaged spirits. It was imperative to retain current business and maximise pricing opportunities, whilst growing volumes through share gain and developing a new offer. In the role of General Manager, Hospitality my key achievements included:Profit improvement of approx 10% over prior year for 3 consecutive years, through focusing on price growth (8% in FY03) and cost management (20% under plan in FY03), negotiating settlements, and winning new businessGrew net new customers in FY03 of 1576 (growth of 4.2% on FY02 customer base) by implementing a strategy that focused on gaining share in regional areas. Grew new volume from new customers of 150,466m3 (equates to 2%)Worked with industry to establish new standard and legislation. Positioned BOC as having first mover advantage and diversifying the business from its traditional product based business to a services based businessAchieved 81% in Employee Voice Survey, which was the highest score in South Pacific
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Director Special ProductsBoc South Pacific 2000 - 2002North Ryde, AuBoard -2 role responsible for P&L, and leadership of sales, marketing, distribution, and laboratory operations to deliver growthSize of Business $177M, GPADE $92M, cost centre budget $8M, People 120, Territory: South PacificThe challenge of this role was to develop clear strategies for five discrete businesses – medical, scientific, packaged chemicals, hospitality and applications, and deliver growth. In the role of Director Special Products, my key achievements included:Growing SP business 7.5% over FY01. Managed FY01 costs to 6% under plan.Bid for and won the GE helium contract ($1M) which lead to the exit of Praxair from the Australian market Implemented cost saving strategies including optimising the helium supply chain (delivering $360K profit improvement and implementing maintenance reductions on underperforming assets (delivering $488K profit improvement) in FY02Identified and evaluated five potential acquisition / alliance targets
Kathy Hocker Skills
Kathy Hocker Education Details
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Australian Institute Of Company DirectorsGaicd -
Macquarie Business SchoolMaster Of Business Administration (Mba)
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UnswMarketing
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Saïd Business School, University Of OxfordGeneral Management
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University Of CambridgeCircular Economy & Sustainability Strategies
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InseadStrategy In The Age Of Digital Disruption
Frequently Asked Questions about Kathy Hocker
What company does Kathy Hocker work for?
Kathy Hocker works for Csr Limited
What is Kathy Hocker's role at the current company?
Kathy Hocker's current role is GM Marketing and Customer Operations.
What is Kathy Hocker's email address?
Kathy Hocker's email address is ka****@****nde.com
What schools did Kathy Hocker attend?
Kathy Hocker attended Australian Institute Of Company Directors, Macquarie Business School, Unsw, Saïd Business School, University Of Oxford, University Of Cambridge, Insead.
What skills is Kathy Hocker known for?
Kathy Hocker has skills like Leadership, Change Management, Business Strategy, Strategy, Business Process Improvement, Management, Cross Functional Team Leadership, Process Engineering, Process Improvement, Project Management, New Business Development, Supply Chain.
Who are Kathy Hocker's colleagues?
Kathy Hocker's colleagues are Fjodj Vodfo, Matthew Clark, Marian Eshak, Diana Pabon, Nicole De Los Santos, John Tilli, Sandra O.
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