SAP BUSINESS SYSTEMS ANALYST/BUSINESS PROCESS ANALYSTSupported SCM, analyzing the needs of Business Units for reporting/enhancements of transit time, cost of warehousing, freight, and sales revenue reporting. Managed Kent, WA, warehouse ensuring timely shipments, receipts, schedules, returns/credits. Created and monitored KPI’s for truckers as well as warehouse personnel. Created disaster recovery plan, using B2B, utilized during system upgrade. Worked with vendor and internal IT to upgrade WH to Red Prairie warehousing system.Analyzed Credits, Debits, Returns and all pricing and shipping transactions to streamline processes. Reviewed backlog to create efficient method for tracking past due orders and maintain accurate revenue projections. Implemented new policies, procedures and authorization processes to authenticate charge backs and credits deducted by customers. Generated reports for KPI’s within the Administration/Credit environment. Initiated web based quoting system from conception through pilot. Teamed with Japan Corporate Office on web based Sales Force Automation System and supported customer ordering through web on SAP via Business Link. Managed user issues as well as business issues and flows within SAP. Worked with programmers to generate enhancements to systems such as SAP, COGNOS, EDI, and IMPORT as well as created new reports for business efficiency. Worked with end-users for training purposes to resolve issues deskside. Wrote/rewrote policies for business efficiency. Assisted in training efforts. Sent bulletins of enhancements, system issues. Generated and documented master data procedures. Created security profiles by business unit and occupation. Involved with system interface with factories in Japan, Malaysia, China, Thailand, Singapore, and Taiwan, verifying correct data transfer. Special projects such as commission restructuring and rewriting existing business system procedures

3/98 – 2/99 MANAGER SAP APPLICATIONS HELP DESKAccountable for process support and troubleshooting of SAP, CARE-SAP and GES Configurator for all enterprise personnel, management and occupational, headquarters and sales by providing problem resolution, functional explanation of business methods and procedures. Modules inclusive of FI, PP, SD, MM and WF. Liaison between end users and system managers to determine issues and recommend solutions/enhancements. Point of contact for all US regional managers for problem resolution/identification inclusive of inventory, AR, Order Processing and Quotations. On location at sites when conversion occurred to ensure a smooth transition. On line assistance and training for managers and users for problem resolution. Weekly conference calls with regional managers to address concerns and preclude issues. Escalation point for team members. 11/97 –3/98 ACCOUNTS RECEIVABLE MANAGERManage a portfolio of receivables exceeding $75M, including the collection of outstanding invoices and identifying contacts and sales. Customer notification of past due invoices, applications of credits, reconciliation of accounts, track lost shipments, credit applicable invoices, file claims with carriersSAP, EDI system/user liaison for Customer Support Group. Utilized SAP report capabilities to better manage accounts. Training new employees on SAP3/97 – 11/97 CUSTOMER SUPPORT MANAGERParticipated in successful conversion of Order Management and Accounts Receivable functions from the Legacy system to SAP R/3. Responsible for “End to End” management of retail accounts in SAP, including customer and sales support, order processing and account reconciliation. Creation and maintenance of SAP master files. Monitored and documented daily account activity in SAP

Originated written corporate policies and standards. Validated all customer purchase orders, Tracking, expediting and post delivery issue resolution of equipment shipments, Backlog resolution - revenue forecasting - reconciliation rotation/Consignment - price and configuration quoting, maintenance contract intervention. Established excellent customer working relationships and assisted in all related ordering problems. Accounts Receivable responsibilities for a base of $10 million. Received customer recognition for outstanding support.1990 – 1992 ADMINISTRATIVE ACCOUNT SUPPORT REPRESENTATIVE One of 10 employees in country to pilot this position. Validation and certification of all customer purchase orders, tracking, expediting and post delivery issue resolution of shipments, backlog resolution - revenue forecasting - reconciliation rotation/consignment - quoting1987 - 1990 CUSTOMER ADMINISTRATIVE REPRESENTATIVEValidation and certification of all customer purchase orders. Tracking, expediting and post delivery issue resolution of shipments.

1987 ACTING DISTRICT CONTROLLERAll sales forecasting for the regional office, as well as managing all business and staff in office. Management responsibility included Senior Financial Analyst responsibilities. Performance reviews, Quarterly Sales Reviews, Budgets, Facilities. 1986 SENIOR FINANCIAL ANALYSTStaff responsibility for Order Processing, District Accounts Receivable, bookings and revenue. Authorization of price deviations and initiating new customer contracts.1986 DISTRICT ORDER PROCESSING MANAGERDuties entailed management responsibility for Order Entry Department, inclusive of processing, expediting, pricing. Returns, booking analysis, loan equipment status. Initiate all invoicing for revenue generation.

1986 DISTRICT ORDER PROCESSING MANAGERTraining of all department personnel as well as sales representatives on new procedures, pricing structures, policy changes. Management responsibility for staff, including recruitment and development. Extensive systems knowledge utilized for tracking pending orders, cancellations and rental buyout conversions. Established excellent customer working relationships and assisted in all related ordering problems 1983 – 1985 ACCOUNTS RECEIVABLE SUPERVISOR Supervisory responsibilities for staff from preparation to receipt of payment, problem solving and problem resolution. Responsible of total collection effort of District with a $25 million base. Monthly cash forecasting DSO attainment - determination of monthly target accounts. Initiated and supervised customer visits and physical inventory at customer sites. Interacted with inventory specialist to coordinate timely equipment pickup. Monthly notification to sales of potential commission reductions due to non payment of invoicesExtensive interaction with order processing department and sales force. Maintained #1 District ranking in country.1982 - 1983 COLLECTIONS SPECIALISTDirect responsibility for District collections, all phases of collection for both National and Commercial accountsRanking of District Collections 52nd of 52 when started, after 3 months ranking #1 in countryReceivable base of $10 million.