Kathy Trujillo Email and Phone Number

- Cultivated relationships with 14 annual recurring revenue enterprise marketing customers, aligning expectations and communications regarding technical assistance requests- Resolved a wide variety of customer inquiries on multi-channel communication marketing, including: API error troubleshooting, HTML/CSS/Handlebars how-tos, software usage best practices, bug escalation, Elasticsearch log investigation, Datadog queries, email deliverability recommendations- Solved an average of 19 complex technical issues per week, while maintaining a CSAT score of 100%- Troubleshot and provided expert consultation to customers, enhancing user experience and optimizing operational efficiency- Communicated technical concepts effectively to both technical and non-technical audiences, resulting in a 30% increase in customer self-resolution rates and a 20% decrease in follow-up inquiries- Collaborated with cross-functional teams including Customer Success, Product, and Engineering to escalate and resolve critical issues such as software bugs, integration challenges, and performance issues