Kathy Trujillo

Kathy Trujillo Email and Phone Number

Senior Technical Support Specialist @ Iterable
san francisco, california, united states
Kathy Trujillo's Location
Denver, Colorado, United States, United States
About Kathy Trujillo

Over the course of my career I have discovered many of my strengths lie within service to both businesses and people. I am constantly in pursuit of opportunities that continue to expand my skill sets and challenge me intellectually.

Kathy Trujillo's Current Company Details
Iterable

Iterable

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Senior Technical Support Specialist
san francisco, california, united states
Website:
iterable.com
Employees:
340
Kathy Trujillo Work Experience Details
  • Iterable
    Senior Technical Support Specialist
    Iterable Jan 2023 - Present
    Denver, Colorado, United States
    - Cultivated relationships with 14 annual recurring revenue enterprise marketing customers, aligning expectations and communications regarding technical assistance requests- Resolved a wide variety of customer inquiries on multi-channel communication marketing, including: API error troubleshooting, HTML/CSS/Handlebars how-tos, software usage best practices, bug escalation, Elasticsearch log investigation, Datadog queries, email deliverability recommendations- Solved an average of 19 complex technical issues per week, while maintaining a CSAT score of 100%- Troubleshot and provided expert consultation to customers, enhancing user experience and optimizing operational efficiency- Communicated technical concepts effectively to both technical and non-technical audiences, resulting in a 30% increase in customer self-resolution rates and a 20% decrease in follow-up inquiries- Collaborated with cross-functional teams including Customer Success, Product, and Engineering to escalate and resolve critical issues such as software bugs, integration challenges, and performance issues

Frequently Asked Questions about Kathy Trujillo

What company does Kathy Trujillo work for?

Kathy Trujillo works for Iterable

What is Kathy Trujillo's role at the current company?

Kathy Trujillo's current role is Senior Technical Support Specialist.

Who are Kathy Trujillo's colleagues?

Kathy Trujillo's colleagues are Maxwell Tomsick, Xavier Chan, Charles Stromwall, Jena Chakour, Noémi Touma, Yueun Kim, Jackson Jones.

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