Editor; Copywriter; Copy Editor; also Proofreading; Calligraphy

Primary job duties included providing QA for outbound written communication to clients; answer in-bound calls and answering questions, researching and providing solutions to customers; adhering to security. Guidelines. Established and supervised procedure which lead to shorter, more efficient phone calls. Department contact for company-wide project to organize and improve outbound written communication.

Managed most facets of showroom of museum-quality custom reproduction furniture. Managed production and delivery of individual pieces with domestic and international workshops, facilitating improved work flow and production timing. Managed marketing programs including media advertising and participation in special events, e.g., retail and trade shows and show houses.

Managed communications to entire customer base, including newsletter and activation programs. Developed and implemented all customer communication pieces. Developed, managed, wrote and/or edited internal employee newsletter. As Personal Banking Supervisor, managed staff of up to 50 Personal Banking Representatives. Also, managed departmental staffing and scheduling using detailed call volume data. Initiated, developed and implemented a business letter writing training program for the entire staff of the bank.