Demonstrated a professional and positive demeanor providing exceptional customer service via phone, e-mail, text and in person. Assigned as the internal contact/point person for an individual salesperson and the owner. Specializing in print project management catering to the individual customer requirements. Managed all aspects of planning and communication through written and verbal instruction. Position required clerical services involving letter of quote, job entry/write up, file maintenance, issuing change orders, handling complaints, as well as answering and directing phone calls to the appropriate personnel.

As Purchasing / Quality Control I was expected to be a liaison between all departments’ material and outside service requirements while maintaining the position of shrewd negotiator and PPI brand ambassador with all outside vendors.The Purchasing position required extensive knowledge of Microsoft Office including Outlook, Word and Excel.​I developed new spreadsheets in Excel as required and worked in T-Box, the integrated software system for Order Entry, Estimating, Purchasing and Inventory.Day to Day Activities included:• Writing Material Tracking Forms for each Shop Order• Writing purchase orders for materials, goods and supplies.• E-mailing written purchase orders to the suppliers.• Interacting with the suppliers on a day to day basis.• Reviewing order confirmations against Purchase Orders to verify accuracy of orders.• Reviewing the incoming material schedule log in real time and communicating the arrival schedule with various production personnel for scheduling purposes.• Dealing with non-supplied, under orders, over orders and damaged goods. • Ensured that all invoices were accurate and sent to accounts payable for payment.• Managed any procurement activities including sourcing new suppliers and outside service vendors.• Maintained open communication with external vendors and relayed pertinent information to various department personnel as required.• Budgeting, costing and source cost saving options after reviewing the management information available.The Quality Assurance aspect of my position required that I maintain documentation of inspection procedures as well as identifying mistakes or non-conformity issues. I was also responsible for the following:• Maintained any and all material certifications including but not limited to...o FSC - maintained all purchasing records for annual audito FDA, REACH, Allergens, Coneg o GFSI Certificateo COAo Material Safety Data

Assisted the Sales and Marketing Manager as the in-house link between Lallie staff and customers. Responded to e-mails and calls regarding design, production and pricing of custom stationery orders. Priced and processed orders including data entry into the Freeman/HFA System.

Worked closely with assigned Account Managers and Customer Service Representatives to facilitate orders. Responsible for all aspects of job planning, arranging schedule to meet customers needs and submitting requisitions to purchasing for all materials required to produce each order.

Thorough knowledge of all pre-press and print production methods including sheet-fed and web printing. Create a production plan and estimate time and materials in order to generate an estimate. Prepare all print orders for production and responsible for all purchasing activities. Maintained records of customer supplied and excess inventory for use on new orders. Assisted with on-­‐site Customer Press Approvals. Troubleshoot press and paper problems and collected data to diagnose problem. Successfully submitted documentation for claims for defective paper with appropriate merchant for reimbursement of cost for lost production time and materials.

Responsible for managing estimating, sales support and communications for up to 5 Account Managers and their customers.

Managed estimating and purchasing during the change of ownership between Quinn-Magna Printing Company, LLC and MagnaPrint, Magnani Media Inc., LLC.

Organize and schedule workflow for Estimating Department. Responsible for oversight and training of Estimating / Purchasing personnel. Coordinate purchasing activities including negotiating andprocurement of $3.5 million paper per year as well as other production supplies.

Create a production plan from quote request specifications submitted by sales. Calculate a cost based on existing production standards set forth in the printing software system (Stewart Systems and Covalent). Responsible for purchasing paper and supplies.

Developed and maintained new customers in the Worcester, Ma and Waterbury - Danbury, CT area.

Assisted in training 26 high school students in the Graphic Arts.