Pharmacy Benefits Management (PBM) role analyzing and testing Health Plan Client Benefits specializing in general knowledge of Benefit Plan Design.Duties include:• Perform the necessary benefits testing and quality assurance validation by building tests on client intent of Benefit Plan Design against the Client Requirements Document (CRD).• Run claim validation queries, test claims, and regression testing for copays (as well as specialty and drug specific copays), drug coverage, maintenance drugs, compounds, accumulations, max days supply and refill threshold, and Healthcare Reform Act (HRA) drug coverage.• Communicating issues to coders and clarification requests to account managers while reporting issues and concerns.• Building testbeds and scenarios.• Salesforce for case queue management.• RxClaim/AS400 for coding details.High attention to detail required.

• Business Analyst / Intermediate Quality Assurance Engineer with full system development lifecycle experience, including designing, developing and implementing test plans, test cases, and test processes fueling swift corrective actions, significant cost savings, and fault-free audits. • Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, software development, and user-acceptance testing.• Tested Back Office websites for major network marketing companies (clients) written in DNN and PHP code.Skills Summary:Business Analyst• Requirements Gathering & Analysis• Writing Requirement & User Stories• User Acceptance Testing (UAT)Intermediate Quality Assurance Engineer• Test Plans, Cases, & Processes• Functional Requirements• Regression & Negative Testing• UI & Compatibility Testing• Mobile Testing• Data Interface & Migration Testing• Performance/Load/Stress Testing• Defect/Bug Tracking• Scrums including use of JIRA/Confluence software

Administrative Assistant / Office Administrator for an oil and gas services company field sales office consisting of approximately 20 sales professionals.• Created presentations for sales meetings• Ran reports/dashboards in Salesforce• Scheduled and supported meetings and trainings• Managed expense reports for sales staff• Coordinated with office building property management• Negotiated pricing contracts with vendors• Responsible for all office purchasing• Paid supplier invoices monthly• Maintained office equipment• Managed access card system• Provided basic tech support to sales staff, including MS Office, Laptops, and Smartphones• Answered phones, manage correspondence, maintain calendars, and travel • Local contact for Fleet vehicle distribution, license, and insurance• Event coordinator including seminars• Office support to two offices• Managed 2014 complete office renovation and contractors

• Assisted office administrator and receptionist as backup on 10 line phone system.• Front desk coverage for Saturday appointments to welcome and process clients' information for appointments.• Assisted CPAs in the assembly of tax documents for individuals, corporations, and partnerships.• Responsible for client phone calls to confirm and reschedule appointments, and called clients when tax returns ready after the tax appointment.• Explained tax documents to clients and processed payment at front desk.• Follow up including verifying contact information to mail tax documents to clients and email PDF documents.

• Producer Payroll customer service contact and support.• Indexed and distributed milk totals from dairy plants for data entry.• Proofed forms for data accuracy using Dairy.com software. • Ran various reports using new data collected on a daily basis.

• Worked with territory managers and sales representatives to create and enter sales orders for high-tech media equipment solutions using JD Edwards (JDE) software. • Established customer relationships with dealers and collaborated with them to help determine the proper equipment to order and communicated how to determine the appropriate equipment for future needs.• Obtained approval, when necessary, for discounts and validity of quotes submitted with orders. • Determined scheduling of all orders; used JDE to determine availability of stock; communicated with Purchasing, Planning, and Accounting to determine customer priorities and schedules. AwardsMidwest Territory High Performance Team Member

• Managed top Houston electronics accounts as inside sales associate for one of the world’s largest distributors of semiconductors, interconnect, passive, electromechanical and computer products.• Created and processed the data entry of sales orders using custom company software package. • Prepared, proposed, and negotiated bid packages for one-time or contract orders. • Interfaced daily with key clients, including Purchasing and Engineering personnel, to determine needs; and worked with management and manufacturer’s representatives to devise best solutions.• Instrumental in developing credit extensions, increasing credit ceilings, and negotiating payment terms, using knowledge of industry and client to judge risk factors. • Grew positive customer relationships through immediate follow-up, product knowledge, and exceptional service in repeat business and the establishment of a strong customer base.AwardsIP&E Sales Promotion Winner

• Provided inside sales and support for two field sales managers covering Southwest U.S. and Mexico territory at regional sales office for RF and semiconductor supplier. • Teamed with distributors, direct customers, regional managers, sales engineers, and field representatives to facilitate orders and ensure RoHS compliance. • Maintained and developed customer relationships and screened all communications to effectively inform clients and resolve non-technical issues. • Performed inside sales and administrative functions, providing price and delivery quotes, processing quotes and data entry of orders, and maintaining sample inventory. • Interfaced directly with customers to track and expedite orders, valued up to $1 million, and monitored shipments to ensure meeting delivery commitments.AwardsCisco Team Award, Megladon Supplier Customer Service of the Year Award, CEL Unsung Hero Award, Above and Beyond Award Sales Distribution Team

• Provided administrative sales support to Vice-President, Marketing & Sales, four regional sales managers, five product line managers, and several product engineers.• Created PowerPoint presentations for sales meetings, including board meetings.• Organized and planned worldwide sales meeting with 100 attendees, negotiating with vendors and venues to remain within budget.• Assisted with timecard processing for hourly employees.• Assisted with department budget under supervision of VP, Marketing & Sales