Record transactions and invoices in QuickBooks

• Managed home health care billing, analyzed claim denials, posted payments, and ran effective reporting for 22 locations in 7 states increasing accounts receivable by 40%.• Implemented new billing and EHR software (CareVoyant) and clearinghouse software (Zirmed/WayStar) within 6 months – eliminating manual billing.• Continuously monitored, analyzed, and implemented process improvements to ensure quality and efficiencies.• Implemented Office 365 - including SharePoint for cloud-based document filing and sharing. • Created and provided ongoing software training to all administrative employees.

I complete individual and small business tax returns.

• Managed insurance billing, claim denials, and posted payments for 18 external home health care agencies totaling $2 million monthly revenue.• Created reports to assist agencies in managing the financial part of their business.• Initiated and developed software, policy, and procedure training manuals.• Actively engaged in testing of billing software to improve efficiencies and accuracy.• Submitted billing for Personal Care Assistants, Homemaking, and Private Duty Nursing services.

•Proactively worked with insurance providers, patients, and internal staff to reach revenue cycle goals: verified insurance benefits and submitted claims, collected patient payments and set up payment plans, worked denials and submitted appeals, posted payments, sent accounts to collections when necessary, worked clearinghouse reports and created fee schedules*Kareo practice management system

• Managed a 14 member team responsible for accounts receivable, referrals, and insurance billing.• Developed and maintained processes and procedures, conducted software training, and analyzed a variety of reports to reach efficiencies within the revenue cycle.• Resolved patients’ accounts, posted payments, addressed their concerns in addition to working with insurance providers to resolve issues with claim processing.• Experience with Cerner practice management system

•Supervised, selected, developed, and motivated a team of 7 who were responsible for billing HealthPartners, Event Specific and Company Billing.•Actively participated in management team meetings to share and discuss insurance and denial trends and to improve processes within the revenue cycle•Assisted patients, families, and insurance companies to resolve billing inquiries and errors•Tested system updates and builds within Epic to detect and resolve any usability issues•Worked closely with payment posting, credit balance/self pay, call center and government billing teams to ensure an effective billing and follow-up process

•Implemented billing and claims systems, QuadraMed and ePremis; developed training manuals; trained team members; analyzed results; and implemented improvements when necessary•Continuously monitored, analyzed, and implemented process improvements for hospital payments and charges to ensure quality and efficiencies - leading to decreases in billing issues and customer complaints•Lead team member for 15 employees – increased employee morale and trust by being transparent with communications within and across departments, updating them on system upgrades and changes, and developing an employee appreciation program•Submitted and followed-up on insurance claims, payments and charges; processed electronic remittances (835), and obtained prior authorizations•Attended software vendor seminars and user groups for ongoing training