Kathy Luongo Email & Phone Number

Herndon, Virginia, United States

Responsible for defining and assisting in the launch of a cloud based managed security service. Defined the product management process and deliverables to be used as model for future product management delivery.- Built and delivered the business plan for the managed security offering, including market opportunity, strategic fit, service description, technical assessment, competitive overview, go-to-market strategy, development, implementation, and support plans, and the financial model. -Developed the project plan to launch the managed service and led a cross-functional team from concept design through requirements definition to the successful pilot launch.-Created sales kits, including internal sales training, marketing collateral, customer presentations, and on-line demo.-Defined a customer support model for the new line of TruSecure services.

Dulles, Virginia, United States

Developed and implemented the product management strategy for VeriSign's Managed Domain Name System (DNS) business. Developed the business case and successfully launched a DNS Hosting service for small, medium, and large enterprises as well as service providers. Led the general availability launch of VeriSign’s Managed DNS service, defined the Managed DNS product roadmap, and started the initial channel development.-Identified and managed key third party vendor relationships integral to launching and sustaining the business. -Oversaw market research needed to develop product positioning and pricing.-Worked with engineering, operations, and customer service teams to deploy and maintain service offerings. Achieved 94% customer satisfaction rating and greater than an 85% renewal rate.-Launched an affiliate/reseller program, including a return-on-investment model and overall implementation plan.-Developed sales tools for direct sales and channel partners including presentations, sales collateral, and web site. Closed several early contracts.-Launched several on-line sales channels achieving a $1.2M run rate in the first 6 months. -Defined the business case and requirements for higher-end services for large enterprises and oversaw the product launch.-Owned budget responsibilities including labor and capital expenditures. Provided financial reporting to executive management team.

Beltsville, Maryland, United States

Responsible for planning and executing strategic partnerships, corporate development, and business planning efforts.- Worked with a team of engineering, service delivery and business support organizations to define and develop a lower-cost, higher-margin product to be deployed internationally for mid-market Web hosting customers.-Led a matrixed team comprised of Digex and WorldCom sales, marketing, product management, engineering, technical operations, and customer service personnel responsible for process readiness and training required to migrate WorldCom’s existing Web hosting customers to Digex.-Guided the team responsible for defining the corporate strategic plan including mission, vision, values, goals, objectives, and strategic initiatives. Performed internal business assessment and market analysis to define corporate priorities and performance metrics. Established framework for implementing the business strategy, including aligning the financial planning process with the strategic planning process. Facilitated the development of annual operating plans with each organization. Conducted an Internal Strategy Roadshow to communicate the corporate strategy to all employees.-Helped envision, define, and build the business proposal for a three-year joint project between Microsoft, Compaq, and Digex to develop, deploy, and market a next-generation application hosting platform and services for the Internet. This project resulted in a $100 million investment in Digex by Microsoft and Compaq. Defined scope, tasks, schedule, staff requirements, and budget for a dedicated team of engineers and developers to execute the project.-Created Digex’s first European business plan including Pan-European market assessment, sales and marketing strategy, products, and services strategy, technical operations, and financial models. This plan led to establishing a European subsidiary, Digex Europe, and the opening of Digex’s London SmartCenter in January 2000.

Fairfax, Virginia, United States

Project Manager: Directed multiple government and commercial IT projects including a multi-year, multi-million dollar engagement for the Environmental Protection Agency (EPA). Managed client relationships, project finances, and staff. Developed and managed project plans, deliverables, and risk mitigation strategies to ensure high quality products and client satisfaction. Secured follow-on funding for every project managed, with more than $4 million in follow-on work. Facilitator: Prepared agendas and materials for application design sessions to gather business and system requirements. Led one-day, two-day, and week-long facilitated sessions with up to thirty participants per session. Responsible for keeping participants engaged, completing agenda topics, and obtaining required results.Business Process Engineer: Applied formal data and functional modeling techniques and CASE tools to translate client requirements into system requirements and re-engineer information systems.

Washington, District Of Columbia, United States

Responsible for design, development, and testing of a large, complex business process re-engineering and systems development project for Bell Atlantic. New systems delivered complex functionality including telephone number and address administration, service activation, electronic trouble ticket creation, and field access to facilities information and trouble tickets.Database Designer: Led the logical database design of a large, relational database configured in a distributed database environment. Optimized application performance using triggers and stored procedures. Implemented physical database. Application Designer: Worked with clients to determine system requirements. Created detailed design specifications and worked with development and testing team to ensure designs were interpreted and implemented to meet clients’ needs.Application Developer: Developed software components for a three-tier application in C/C++. Verified technical and functional accuracy as well as usability. Documented development standards and trained new team members.