Kathy Mccullough Email and Phone Number

Primary responsibilities included serving as Liaison between the internal business community and technology teams in order to assist with resolution of ongoing or immediate IT concerns. Communicated technology concepts across all levels/areas of the Enterprise both orally and in writing. Continually sought opportunities to improve customer satisfaction and strengthen working relationship between non-technical groups and IT.IT Business Analyst▪ Developed/implemented and supported process control procedures to ensure audit compliance.▪ Facilitated requirements gathering with IT and business units to help resolve system issues and facilitate understanding of application processes ▪ Coordinated internal customer application and system testing in support of Enterprise system and application upgrades.▪ Wrote technical user guides and functional specification documents▪ Responsible for tracking system availability and disseminating outage notifications to the business▪ Represented business and IT interests as part of Enterprise Change Management▪ Prepared monthly IT reports to Senior IT Management - validated report accuracy.Major Accomplishments▪ Directly responsible for interfacing with 25 separate business units identifying and documenting improvement opportunities for enhancing overall IT Customer Support experience.▪ Created and streamlined exception process for local administration permissions which reduced the number of users with these permission which contributed to increased network security.

Responsible for all aspects of IT Strategic Sourcing methodology, which included purchasing and analyzing SW and HW inventory to identify cost reduction opportunities, performing supply market analyses, recommending short and long term sourcing strategies with defined risk/benefit analysis, evaluating and negotiating with suppliers, negotiating contracts and implementing and managing cost reduction strategies.Vendor Coordination/Purchasing/Contract Negotiation/Lease Management▪ Developed and expanded supplier and vendor base in support of operational efficiency objectives.▪ Assisted Business users and IT Executives with annual budget preparation, forecasting and quarterly audits.▪ Administered existing Supplier Portfolios, and established structured supplier relationships while coordinating and executing supply agreements for software and hardware assets.▪ Researched and made product recommendations for software and hardware asset purchases.▪ Provided materials risk assessment, lead time and supplier profiling to benefit the acquisition process.▪ Tracked and controlled spending for IT software/ hardware purchases and Telecom Blackberry accounts.▪ Negotiated hardware asset lease contracts and managed all aspects of leasing through end of life cycle.▪ Conducted quantitative savings analysis for hardware and software contracts and made contracting recommendations▪ Consistently pushed to ensure that Delta received the best value for their investment with vendors, while providing excellent customer service for internal customers.Major Accomplishments▪ Eliminated IT SW and HW waste/duplication and negotiated contract reductions which resulted incost savings of tens of thousands of dollars annually.▪ Consolidated Enterprise Blackberry users to a single corporate account and negotiated new telecommunications contract which yielded significant annual cost savings and improved network security.▪ Managed Delta-PMI’s Microsoft Enterprise License agreement.