Foster collaborative relationships with managers, SMEs, & other key stakeholders to understand business requirements, identify learning opportunities, conduct gap analysis, & develop necessary solutions to move towards team & company goalsSupport New Hire onboarding program across Direct Sales Teams via live training & inclusion in self-paced learning programs Organize & manage Confluence as the Revenue Team source of truth for up-to-date documentation, ensuring standardization across content for efficiency & ease in searching & digesting team informationCreate high-quality materials including playbooks, certifications, job aides, & facilitator manuals to support training initiatives, team scaling, & adoption of a sales ecosystem where all members can thrive

Developed strategies, practices, & content for the enablement, training, & product skill development of our Customer Support team, preparing them for product changes with self-service knowledge & training programs while ensuring industry compliance & maintaining Checkr’s “empathetic expert” toneManaged all customer-facing support teams by setting team KPIs, goals, & direction for Frontline support, Checkr Health, & Dedicated Support for Strategic clientsPartnered with strategic clients (Amazon, DoorDash, Gusto, Lyft) to provide enablement sessions to reduce support escalations, drive revenue, & increase product adoption Created hiring plan to grow a high performing team; managed 7 direct reports & provided regular performance feedback to senior associates, support specialists, & compliance program managers Migrated & organized team content to Confluence as the single source of truth for all team content Collaborated cross-functionally with Engineering, Operations, & Direct Sales teams to surface issues, be the voice of the customer, & continually improve the product to create a delightful customer experience

Learned & communicated the complexities of the background check process & Checkr product to managed & small business customers through both email & phone support Developed & strengthened relationships across Checkr by leveraging cross-team knowledge & expertise to solve complex or escalated customer issues

Created a welcoming experience for all guests & employees in the office while exhibiting the Checkr values of grit, humility, teamwork, ownership, & transparency

Provided training& support to parents & staff members, proactively communicating client needs & updates to all relevant team membersCreated own schedule to maximize time with clients across the entire Bay AreaAssisted in the development of data-driven behavior analytic programming for clients & parents while maintaining program integrity through data entry & report updates

Implemented evidence-based programs rooted in behavior analytic principles to increase communication, self-help, social and play skills in children diagnosed with developmental disabilities; provided services in homes, schools, and in the community to families with varied backgrounds and circumstances