Kathy Mcdonald Email and Phone Number

Lead Integration Manager for the Sungard Availability Services acquisition:  Prepared for Day 1 and Day 1+ by developing charters, workstream structures and communications plans  Led the Compliance, Sales and Channel, and Reporting workstreams; integrating the people, processes and tools  Responsible for Transitional Services Agreements (TSAs) with three external entities to ensure a smooth transition of customers, assets, and services: - Supported two major Salesforce/CPQ billing migrations - Completed the legal transition of the customers, services, and assets to the purchasing entities and ensured all unwind activities were completed - Developed operational support processes through the various migrations

 Transformational Program Manager Lead for key transformational programs: post-merger integration of operations people/processes/tools, evolution of operations to support business solutions/customers, and continuous improvement initiative to improve the culture Business Operations Manager, supporting Sr Director in day-to-day management of the Technology Service Assurance organization: driving organizational goals, employee engagement, financial management, brand management, organizational development including the implementation of two major org restructures, and the development of organizational metrics and reporting

 Nominated for the role by the SVP of Operations based on experience on past M&A initiatives M&A Program Manager Lead of the Operations workstream for the Sprint merger supporting the VP of Operations Coordinated all parlor room sessions, data requests, integration planning sessions and program reporting Worked with integration consultants and legal teams and frequent travel to support the planning sessions Led the flawless execution of the Operations Command Centers for Day 0 and Day 1, remotely during the pandemic

 Led Technology Training, Service Transition, Change Management, Service Asset and Configuration Management, Communications, and Finance teams Key Highlights: • Developed and implemented a leadership development program working with a local university• Executed large-scale, nationwide training events• Significantly expanded training programs to support the Technology teams• Developed a communications team to support program brand and reporting

 Led the National Project Management team in the planning and deployment of new technology to the production network. Projects cover a wide variety of technologies from data networking, databases systems, wireless switching systems, new product launches, acquisition integration, and hardware and software deployments. Key Highlights:• M&A Program lead for the MetroPCS Network Integration workstream. Coordinated all parlor room sessions, data requests, integration planning sessions and reporting for the MetroPCS acquisition.• M&A Program Lead for the AT&T acquisition attempt. Coordinated all parlor room sessions, data requests, integration planning sessions and reporting for the Technology organization, including status presentations to the CTO and coordination with Legal.• Participated in a job swap to lead the engineering problem management, change management and emergency management teams. Developed a problem management process based on ITIL best practices.• Created the weekly Engineering and Operations metrics dashboard for the CTO

Responsible for the technical project management of engineering projects including product/service launches and network deployments

• Responsible for the management of enterprise projects reporting to the senior management team, including Wireless Number Portability and Wide Area Calling.• Appointed as “acting” director to provide interim management of the Enterprise PMO team and as the Customer Account Manager for product development.• Developed and implemented corporate-wide enterprise project management processes and procedures.• Implemented project management tools to support the project management process, including enterprise reporting.

• Executive-level responsibility for the network engineering and 24x7 operation of the production network reporting to the COO.• Developed an operations organization from 3 to over 40 staff, including the establishment of operational process and procedures and the creation of project management, system engineering, carrier relations, IT, QA, and NOC teams.• Designed and implemented a national and international telecommunications and data networks with the installation of systems and circuits in over 15 points of presence.• Program managed and designed the network integration of many enterprise accounts, including IBM, Sun Microsystems, and Amex.• Business development of partnerships for international network implementation.• Developed a network model to plan network capacity based on the sales funnel and to manage the network costs and burn rate.

• Responsible for the 24x7 support of the production systems in the northwest region, including web, mail, authentication, back office and database servers.• Consolidated the engineering and operations of seven former ISP companies into one team, including the establishment of operational support procedures.• Project managed the migration of each former ISP to the new national infrastructure.

• Responsible for the 24x7 operational support of a large, multi-site Unix development environment that supported a Bell Labs laboratory of over 400 software developers.• Also have performed lead roles in project management, total quality management, change management, software integration, software tool development, vendor management, technical training, and technical writing.