Kathy Mitchell Email & Phone Number

 Led the migration of Novell file share to NetApp NAS environment. Novell had been in use at the UMHS for over 25 years and was deeply integrated into the managed workstations. The migration successfully moved over 45 TB of files / folders to the new infrastructure.  Project Manager for the deployment of Windows7 on the Medical Campus. The Medical Campus had approximately 14,000 managed workstations that were migrated from XP to Windows7.  Led the Windows7 Application… Show more  Led the migration of Novell file share to NetApp NAS environment. Novell had been in use at the UMHS for over 25 years and was deeply integrated into the managed workstations. The migration successfully moved over 45 TB of files / folders to the new infrastructure.  Project Manager for the deployment of Windows7 on the Medical Campus. The Medical Campus had approximately 14,000 managed workstations that were migrated from XP to Windows7.  Led the Windows7 Application Compatibility workgroup through the review and development of remediation plans for over 1,400 applications. This was a 2 year effort due to major clinical applications that required upgrades.  Performed all project management duties for the implementation of Microsoft Exchange / Outlook 2010. This project was a $4.5 million project that included the migration of all data from the existing GroupWise email system. The project entailed the migration of 30,000 user mailboxes and 3,500 resource accounts. Included in the project was the upgrade to Office 2010 and addition of Outlook client to 20,000 managed workstations. The project was completed on time and within budget.  Led the effort to select an enterprise wide Document Management System. Hyland Software’s OnBase product was selected to integrate with the Epic EMR. Responsible for full project management of the implementation of Clinical Context Object Workgroups (CCOW) for UMHS. The project entailed computer hardware and software implementation to support single sign-on and patient context sharing between multiple applications. The functionality facilitated the synchronization for patient identifier with CareWeb; UMHS’s web based clinical information system, and UM-CareLink, the inpatient orders management application. This project team consisted of approximately 100 team members representing both the technical and clinical areas. The implementation was completed in September 2006. Show less

Board Member for the Michigan Chapter of AIIM, assisted in planning and running educational programs geared toward the Information and Image Management audience.

Detroit, Mi

Responsible for managing information technology and operational consulting engagements. Example engagements include:  Assigned to the University of Michigan Health System to perform business analyst functions for enhancements to CareWeb, their web based clinical information system. Followed the Rational Unified Process (RUP) to lead the customer through functional requirements gathering, documenting requirements and use cases for the development team, and tracking the status of… Show more Responsible for managing information technology and operational consulting engagements. Example engagements include:  Assigned to the University of Michigan Health System to perform business analyst functions for enhancements to CareWeb, their web based clinical information system. Followed the Rational Unified Process (RUP) to lead the customer through functional requirements gathering, documenting requirements and use cases for the development team, and tracking the status of enhancements through implementation. Responsible for communicating status to the project sponsor and key clinical stakeholders. Assigned enhancements included: integration of diagnoses information from an external system; integration of image file retrievals from FileNet; radical redesign and additional functionality to the medical document creation sub-system.  Assigned to BCBSM to review and optimize their enterprise wide imaging/workflow system. Work effort required interviewing functional user departments to understand their current processes and document and recommend changes to enhance the use of the system. Improvements were made to productivity and throughput. Various automation improvements identified as well as optical character recognition function was implementation.  Led a team through the design, development, and implementation of a Parking Ticket Processing System for the City of Detroit. This implementation included a custom developed, Oracle-based client-server application that is integrated with on-line cashiering, remittance processing and document imaging and workflow. The project included the system and application design, development and implementation as well as acquisition of all hardware and software. Post implementation I directed the Information Systems team leading the day-to-day operational activities as well as system upgrades and modifications. Show less

 Led a cross-functional team of 12 end users and information technology professionals, who implemented an enterprise wide imaging/workflow system at Blue Care Network. This implementation involved the acquisition and installation of imaging hardware and software, and a Novell local area network. It also included business requirements definition, software development, configuration, customization, testing, change management, implementation, and ongoing support. Led two major customer… Show more  Led a cross-functional team of 12 end users and information technology professionals, who implemented an enterprise wide imaging/workflow system at Blue Care Network. This implementation involved the acquisition and installation of imaging hardware and software, and a Novell local area network. It also included business requirements definition, software development, configuration, customization, testing, change management, implementation, and ongoing support. Led two major customer service reengineering initiatives, both of which required radical redesigns of processes, job designs and organizational structure. Researched best in class operations and determined benchmark metrics for use in performance measurement. Managed a department of 12 information technology professionals, who supported end user computing for Blue Cross Blue Shield’s Southeast Michigan HMO (Blue Care Network). Support included help desk functions, microcomputer application software support and development. Also responsible for all micrographic operations which included microfilming and indexing using the Kodak Computer Aided Retrieval system. Transitioned the department from a mainframe maintenance environment to end user development and support. Responsible for system definition and assisting co-workers in design and development of applications to support the HMO mainframe system. Developed data mapping and program specifications for conversion programs moving from a Hewlett Packard environment to an IBM mainframe. Show less