Kathy Monaghan Email & Phone Number

Austin, Texas Area

• Partnered with top tier firms such as PricewaterhouseCoopers, Grant Thornton, IBM, and Infor as an application expert to implement Financial software at dozens of large companies, including manufacturing, retail.
• Led all aspects of software implementation life cycle from requirements gathering, to configuration, testing, designing gap solutions, facilitating go-live processes, training and to managing customer expectations, and.
• Enthusiast for training. Developed and taught customized end-user training at dozens of Infor customers, in addition to teaching standard train-the-trainer Infor courses, resulting in smooth implementations.See PDF for.

Killeen/Temple, Texas Area

• Inherited multiple apartment complexes, approximately 200 units, in Killeen, TX. Restructured from sole-proprietorship to multi-owner company. Retained employees and management team.
• Automated processes from checkbook-based to cloud-based accounting system.
• Returned to profitability. Sold business.

United States

• PROFESSIONAL SERVICES MANAGER
• Implemented broad policy changes, retained key employees and exceeded revenue goals by 15% during a corporate merger.
• Generated $1M then $3M in annual revenue in consecutive years, transforming customer education into a lucrative business segment.
• Scheduled scarce resources to meet customer demand by utilizing matrix management to schedule 100 team members across the US. Consistently met utilization goals. TRAINER / SME / CURRICULUM DEVELOPER
• Rolled out global training program for the initial release of ERP financial software. Resulting in hundreds of highly-prepared customers, trainers and consultants who produced successful implementations.
• Created curriculum. Traveled the world teaching the first series of customers and partners.

Dallas/Fort Worth Area

• Designed and created Blue Cross Blue Shield billing systems
• Quality Assurance testing
• Customer Management

Bba, Finance, Information Systems

Activities and Societies: Delta Gamma, Phi Beta ChiDean's List

Curriculum For Living, Communication Courses, Wisdom Course, Partnership Course