Kathy Monaghan Email & Phone Number

Austin, Texas Area

• Partnered with top tier firms such as PricewaterhouseCoopers, Grant Thornton, IBM, and Infor as an application expert to implement Financial software at dozens of large companies, including manufacturing, retail, banking, hospitals and service organizations. • Led all aspects of software implementation life cycle from requirements gathering, to configuration, testing, designing gap solutions, facilitating go-live processes, training and to managing customer expectations, and tracking and reporting work effort. • Enthusiast for training. Developed and taught customized end-user training at dozens of Infor customers, in addition to teaching standard train-the-trainer Infor courses, resulting in smooth implementations.See PDF for list of projects and clients

Killeen/Temple, Texas Area

• Inherited multiple apartment complexes, approximately 200 units, in Killeen, TX. Restructured from sole-proprietorship to multi-owner company. Retained employees and management team. • Automated processes from checkbook-based to cloud-based accounting system. • Returned to profitability. Sold business.

United States

PROFESSIONAL SERVICES MANAGER• Implemented broad policy changes, retained key employees and exceeded revenue goals by 15% during a corporate merger .• Generated $1M then $3M in annual revenue in consecutive years, transforming customer education into a lucrative business segment.• Scheduled scarce resources to meet customer demand by utilizing matrix management to schedule 100 team members across the US. Consistently met utilization goals. TRAINER / SME / CURRICULUM DEVELOPER• Rolled out global training program for the initial release of ERP financial software. Resulting in hundreds of highly-prepared customers, trainers and consultants who produced successful implementations. • Created curriculum. Traveled the world teaching the first series of customers and partners. • Influenced the design and usability of the software.• Taught 100’s of classes, consistently receiving rave reviews. ACCOUNT MANAGER• Owned the customer relationship. Built rapport and trust resulting in referenceable clients. • Managed complex financial implementations in over 50 organizations including Fortune 500 companies, financial institutions, hospitals, manufacturing, retail and service organizations.• Created and executed project plans to implement software on time and within budget while ensuring that software met customer needs. NOTE: Previous names of company are GEAC, Dun & Bradstreet Software, and MSA.

Dallas/Fort Worth Area

• Designed and created Blue Cross Blue Shield billing systems• Quality Assurance testing• Customer Management

Bba, Finance, Information Systems

Activities and Societies: Delta Gamma, Phi Beta ChiDean's List

Curriculum For Living, Communication Courses, Wisdom Course, Partnership Course