Service-oriented, customer-focused leader offering distinguished career in applying human resource procedural knowledge and employee benefit plan management experience to operations within diverse industries. Adept at developing easy to understand materials from complex legal and technical documentation. Exceptional communication, listening and interpersonal skills. PROFESSIONAL EXPERIENCEHuman Resource Management• Coached and supported management and field staff on HR regulations, including ADA, ERISA, COBRA, FMLA, and OSHA.• Worked closely with senior management professionals on various human resource initiatives and collaborated on creation of numerous corporate policies and procedures.• Conducted new hire orientations, open enrollment sessions, seminars and information meetings.• Led successful implementation PeopleSoft Human Resource Management System for large telecommunication company with 5,000+ employees and completed project within given 6-month time frame and delivered under budget.• Productively managed, administered and analyzed wide-array of health and welfare, retirement and executive benefit plans.• Generated significant savings for corporations and plan sponsors by spearheading the redesign and brokering of employee benefit programs.• Acted as liaison between insurance carriers, consultants and participants on resolution of issues.• Reviewed health and welfare insurance renewal data for development of annual rates, selection of new carriers, and other cost containment initiatives.• Designed various corporate communications, including brochures, flyers, newsletters, employee surveys, benefit enrollment booklets, new hire orientation programs, policy and procedure manuals, and recruitment materials•• Created, critiqued and re-vamped resumes for recent graduates, seasoned professionals, individuals seeking career changes and executives.