• Engage with clients to gather software requirements/business rules successfully implementing more than 15 new clients • Configure software based on client's requirements • Identify and reconcile errors in client configuration ensure accurate implementation of software solution • Manage customer support for more than 50 clients by prioritizing tickets and successfully reducing backlog tickets by 90 • Manage customer implementation projects

• Provide overall management and support for concurrent projects across multiple departments with main focus in product/software development and IT • Collaborated with cross functional teams to define project deliverables, project schedules and plans• Draft action plans and lead meetings with department executive to review project status and proposed changes• Deliver status reports to executive leadership for budgeting and planning purposes• Identify bottlenecks and implement new and improved processes and policies• Document process flows and develop requirements for functional enhancements

Managed the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product visit and working closely with senior management to deliver winning products