Responsibilities include oversight of hardware, software and infrastructure; development and execution of policies, budget, and strategy; planning and implementation of IT projects and contract management. Responsible for all vendor contracts including requests, services, accountability and payments. Director responsibilities also include support for desktop systems, VPN and VDI sessions, servers, storage, desktop support, call center ticketing system, customized and legacy applications and Broadcast support as needed. Internal customers included Radio and TV Engineering, Vision Maker Media, Major and Planned Giving, HR and Finance. Created a five-year strategy including best practices with needed security measures for users and systems, implemented 365 backup and began DR plan.• Managed AVID support personnel, helpdesk personnel, network engineers and system admins.• Created a roadmap for the ITS team, outlining major projects and prioritizing for the coming two years.• Managed vendors and SLA contracts, including billing, performance evaluation and renewals.• Managed day to day operations of ITS team; helpdesk scheduling, system admin needs and support, and infrastructure planning.• Created a five-year strategic plan based on infrastructure and system needs.• Using data analytics, determined interdepartmental needs and future projections for multidisciplinary teams.• Implemented Lansweeper software along with KACE to better serve customer needs as CRM.• Conducted building port audit, identified 50% savings in billing.• Planned and began implementation of building wide VOIP system.• Planned and began implementation of Windows 7 to Windows 10 migration.• New staff hires, secured budget line for staff training for security, firewall management, AVID editing systems, and staff development.• Managed operational budget of $1.5M.

Supported all University Services business units. Managed an operational budget of $1.3M.• Led the organization in the dev & implementation of programs related to networking, operations & desktop support, application development (conception to ongoing support), IT security, website development, Disaster Recovery, support for Univ Police/Emergency Ops Center • Overseer of marketing & daily operations for NCard Campus acct & NCard office. Worked closely with Admissions, Athletics, Registrar, Fin Aid and Stud Accounts to ensure excellent student experience with ID Office/ID Card services • Overseer of marketing and operation of UNL’s Passport Office • Overseer of Network & Security Protocols for all Business & Finance Servers • Provided technology roadmap (overseeing Programmers, DBAs, Web developers, Sys Admins, desktop support) for all Business and Finance: Facilities Management & Planning, Budget & Financial Services, Human Resources, OA, University Police, Parking, Transportation, Printing & Copy Services, and Mail • Assessed new technology/business trends, determining best method of support ensuring limited budgets allowed for the highest quality support • Managed all vendor contracts & SLAs, including bids and negotiations, renewal processes, timelines and vendor evaluations • Managed mitigation of software/hardware deployments, policy implementation & strategic planning (including security, standards, & procedures) • Established collaboration for distributed project teams throughout Business & Finance while allocating resources for various projects • Created transparency and communication with proj stakeholders & senior leadership • Implemented & documented all policies for daily IT operational management • Implemented & documented CRM process • Represented B&F on New Student Enrollment days, ensuring students had access to into about business processes for student life• Ensured team members training • Served on multiple committees and advisory boards.

Provided strategic leadership and management for the systems team, responsible for all research data, backups and disaster recovery. Jointly managed an operating budget of $2.1M with other Information Systems (IS) directors.• Implemented automated backups for desktops and servers, enterprise storage for user community, standards for physical and virtual storage, including PCI and HIPAA compliance and implementation of cost workflow for new services.• Managed the Disaster Recovery location, including managing servers, Cisco switches, Nimble Compellent and Commvault backups.• Strategically designed and implemented an archiving solution for research data adhering to federal regulations, while leading the Traumatic Brain Injury research data storage needs.• Overseer of Office 365 testing and rollout for campus.• Managed AD team, 365 team, Linux and Windows teams.• Led multiple committees, steering committees and leadership teams across multiple campuses for security, data, usage policies, workflow procedures and improved customer service.

Oversaw the design, operation, and maintenance of a call center supporting 300+ users, including 90+ extension offices.• Managed schedules and daily operation of help desk staff in multiple locations.• Provided statistical analysis of support needs and accommodations to leadership to assist with right-sizing department needs.• Documented local policies and procedures relating to Communication and Information Technology (CIT).• Managed all East Campus SLAs.• Conducted needs analysis and acquisition of technology, while providing support to users for hardware, mobile devices, and custom applications.• Responsible for disaster recovery, security of machines and applications for East Campus users and other locations within the organization.• Trained users on Office products and inhouse programs to enhance productivity.

Oversaw multiple School District contracts and coordinated with technology trainers throughout the state; provided technology and curriculum training to teachers and modeled curriculum teaching to students.• Responsible for designing instructional plan for technology integration into educators’ subject matter grades K-12.• Responsible for providing technical support to schools using our technology curriculum.• Responsible for creating internationally used Train-the-Trainer model.• Instructor for 45-hour graduate level class; computer basics to advanced databases and advanced spreadsheets.• Private instruction to help users embrace the full potential of their computers, ranging from presentations to power users.• Responsible for locating grant monies and providing assistance in executing grant writing.• Established clear documentation and presentation materials for school districts and school boards.