Kathy O'Sullivan Email and Phone Number

• Responsible for overseeing the portfolio of 8 different product lines that produced monthly revenue of $2M.• Worked closely with the Business Development Manager to create new customer programs. Effectively served as the liaison between the customer, engineering and operations to ensure all customer requirements were met and understood. Major customers include Pratt & Whitney, Haliburton, Varco, and Nabors Drilling.• Spearheaded a series of internal process improvements and put together a cross functional team consisting of one member from Purchasing, Operations, Engineering, Marketing and Customer Service. Implementation resulted in a reduction of customer delinquencies from a 67% on time delivery to 96.4 on a monthly average.• Provided statistical analysis to report new business and key revenue drivers for review during bi-weekly conference calls.• Perform quarterly field reviews of offsite facilities.

• 2001 - 1998 Customer Service Manager for Elmhurst facilityResponsible for overseeing all daily operations which included: customer quotes, customer specifications, order entry, returns and reports to senior management. Met with key Distributors quarterly to forecast their needs by product line.• 1998 -1993 Quality Assurance Coordinator/ Mgr for Chicago facilityManaged a staff of eight employees: two certified QA Engineers, four floor inspectors, and one administrative staff member. Developed quality metrics, maintained quality records, planned labor to cover all areas of machining, molding, plating, and final assembly. Reviewed and analyzed all customer returns. Commenced certification process for ISO 9000.