Medical transcription and report writing.

•Receptionist for busy physician practice, answered multi-line telephone system.•Appointment, procedure scheduling ensuring most efficient patient flow.•Initial clinical intakes with accurate demographics, insurance verifications and authorizations.•Entered daily charges and billing procedures. Primary liaison with billing and coding departments. •Managed referrals, including reversal denied charges.•Insurance reviews for authorizations of MRI’s and CT scans.•Assembled patient’s charts.•Ordered office supplies and surgical supplies.•Called patients to verify appointment dates and time.•Completed payroll.

• Administrative support for director, nurses and social workers.• Excellent knowledge of third party billing operations and associated operations and processes.• Dealt with internal and external customers via telephone, fax, and face to face to ensure successful communication and professionalism.• Appealed insurance denials recouping money.• Obtained and entered into system DRG’s, authorizations, and tracked clinical review dates. • Handled all patient information confidentially. • Supervised interpreters ensuring the needs of bilingual and bicultural patients were effectively being met in the healthcare system. Completed language needs assessment to gain a sense of the circumstances to strengthen the knowledge of the Non-English speaking population located in the service area. Collected data and maintained database for compliance with DPH and JCAHO

• Supervised receptionist, administrative support activities for a team of eleven clinicians. • Daily operation of the office ensuring emphasis on efficiency, quality and cost effectiveness. • Interacted daily with top-level management of the Hospital reporting to Chief Executive Officer.• Completed patient registration, scheduling/appointment setting, insurance verifications and authorizations.• Communicated financial responsibilities to clients, followed up with insurance companies concerning payment. • Tracked budget expenses, completed financial and statistical reports working closely with the CFO.• Sensitively handled confidential matters including disciplinary proceedings and privileged communications.• Maintained public relations with referral sources to meet the needs of the community.

Administrative Assistant McLean/ High Point Treatment Center 1999-2001• Assisted in opening and organizing a dual diagnosis unit with administrative/program support and communications to top-level management.• Completed intakes for admission, insurance verification and authorizations. • Developed, designed and maintained Excel database to track statistical information and regular report preparation for the CEO.• Ensured timely and accurate processing of medical records including analyzing for deficiencies in accordance with standards and administrative policies.• Daily operation of the unit including inventory and ordering office supplies, medical supplies and ensuring equipment was functioning.• Processed payroll for the unit.

• Support for the Director and eight case managers and daily operation of the office.• Developed, organized and maintained Excel data base to track discharge delay days and nonpayment of third party payers. • Provided appropriate documentation from the medical record and wrote letters to insurance companies appealing their decision of nonpayment to recoup monies.• Prepared graphs and reports from data collected for the CFO.• Interacted daily with insurance companies, on-site reviewers, and physicians regarding payer Issues.• Ordering office supplies and ensuring all equipment was functioning as needed.• Provided supplemental credentialing data for physician profiles for reappointment to the medical staff.

• Verified, developed, implemented, maintained and monitored appointments, reappointments and privilege delineations of the Medical Staff in a confidential manner keeping all physician profiles current, confidential and compliant. Maintained Excel database of physician appointments/reappointments.• Credentialed physicians with insurance companies.• Analyzed, collected, and maintained statistical data for use in quality improvement activities for report writing and graphs.• Attended, recorded and transcribed Infection Control Committee minutes, Pharmacy and Therapeutics Committee minutes and Quality Improvement Committee.• Assisted in monitoring compliance with the applicable standards of JCAHO, HCFA, DMH and other regulatory and accrediting organizations, as well as preparing for visits by the organization. Ensured all manuals were current and policies updated.Clinical Conference Coordinator• Implemented, developed and maintained speakers for clinical conferences working closely with the Marketing Department and Medical Staff. • Completed all necessary applications for CME’s and CEU’s for psychiatry, psychology and social work. Medical Records Transcriptionist: • Transcription of medical dictation and court commitments, kept an accurate record of legal documentation.• Ensured timely and accurate processing of medical records.• Trained new personnel on computers and medical terminology.