Kathy O'Shaughnessy Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Leading CACI's Voice Modernization project for the U.S. Army. Overseeing the design, integration and implementation of the mission critical Voice over IP (VoIP) / Unified Communications (UC) modernization effort.

Ashburn, Virginia, United States

Program Manager for a $525M program to consolidate three disparate Unified Communications (UC) and Contact Center (CC) telephony systems for over 120,000 users in over 1500 US locations (Contact Center, Field Office and HQ locations).Key Contributions:- Spearheaded the implementation of commercial-off-the-shelf (COTS) products in a customer-premise environment, operations and maintenance, and compressed transition schedule that accounts for interaction with other existing contracts… Show more Program Manager for a $525M program to consolidate three disparate Unified Communications (UC) and Contact Center (CC) telephony systems for over 120,000 users in over 1500 US locations (Contact Center, Field Office and HQ locations).Key Contributions:- Spearheaded the implementation of commercial-off-the-shelf (COTS) products in a customer-premise environment, operations and maintenance, and compressed transition schedule that accounts for interaction with other existing contracts, working with Sales resulting in $50M revenue, escalating issues to senior management and legal, budget reporting, managing the efforts of a PMO team.- Successful led the team through implementation and testing.- Supervising and mentoring a staff of ten, with a matrixed team of 300.- Negotiated 17 subcontractor statements of work, finalized requirements traceability matrix.- Due to the pandemic environment, the customer requested an interim solution to consolidate their CC solution from three telephony systems onto a single platform. Delivered the solution for 10,000 users, leveraging some existing components.- Coordinating the completion of the final solution and initiated transition preparation.- Ensured on time contractually-required deliverables submission, and accurate invoicing and billing. Show less

Germantown, Md

Oversaw the deployment and maintenance of the SD-WAN service offing for 1,400 Denny’s Restaurants and BJ’s Wholesale. Responsible for total client delivery.

Herndon, Virginia, United States

Provided U.S. Senate state offices with a unified communications-as-a-service platform for cloud-based voice-over-internet-protocol (VoIP) service.Key Contributions:- Directed the installation, maintenance, operation and management of CenturyLink-supplied hardware, software, training and help desk support to provide VoIP service to more than 450 Senate offices in all 50 states.- Key contributor in creating a private cloud IaaS solution offering to provide the Veterans Affairs with a… Show more Provided U.S. Senate state offices with a unified communications-as-a-service platform for cloud-based voice-over-internet-protocol (VoIP) service.Key Contributions:- Directed the installation, maintenance, operation and management of CenturyLink-supplied hardware, software, training and help desk support to provide VoIP service to more than 450 Senate offices in all 50 states.- Key contributor in creating a private cloud IaaS solution offering to provide the Veterans Affairs with a standardized, secure and flexible managed solution to support development and deployment of core initiatives. - Key contributor to the Department of Labor (DOL) National Contact Center (NCC) proposal, including evaluating the staffing, subcontractors and the technical solution.- Provided critical programmatic/proposal support for FAA, DOJ and VA proposal efforts.- Supported the Professional Services Center of Excellence by researching government-wide contract vehicles, sharing staffing models and templates, advising on fulfilling small business utilization goals. Show less

Great Falls, Virginia, United States

Provided consulting support to Hilton Supply Management’s Global Business Services organization.Key Contributions:• Managing SaaS and client-server procure-to-pay (P2P) vendor (BirchStreet, Micros, Check) contracts using a metrics-based approach to ensure adherence to Service Level Agreements. Developed contract and cost evaluations to assist in contract renegotiation. By consolidating systems, $10B in spend resulted in $38M in savings for the corporation.• Conducted testing of the… Show more Provided consulting support to Hilton Supply Management’s Global Business Services organization.Key Contributions:• Managing SaaS and client-server procure-to-pay (P2P) vendor (BirchStreet, Micros, Check) contracts using a metrics-based approach to ensure adherence to Service Level Agreements. Developed contract and cost evaluations to assist in contract renegotiation. By consolidating systems, $10B in spend resulted in $38M in savings for the corporation.• Conducted testing of the SaaS application modifications to validate the correct processing of the Turkish tax structure. Onsite to support the new country deployment.• Established Program Management Office and associated processes for deploying P2P applications. Developed master project plans and schedules for international P2P deployments and interfaces to back office systems (PeopleSoft, Sun Systems, Ariba and Salesforce). Show less

Reston, Virginia, United States

Supported and guided a proposal effort for a federal contract worth $2B.Key Contributions:- Provided critical details of the TSA HQ operations and a comprehensive glimpse in the day-to-day operations of the field.- Evaluated staffing and technical solution for contact center as well as UC support for both HQ and field.- Oversaw the submission of 1,700 task order proposals, worth $265M, resulting in $164M in revenues.

Arlington, Virginia, United States

Assisted in stand up of a new Federal government agency. Establish and implement enterprise-wide processes and procedures. Oversee agency-wide efforts to identify and evaluate all systems. Design and develop a system development lifecycle methodology. Supervise contractor activities for program implementation to ensure compliance with specifications.Key Contributions:- Managed several high-visibility projects at airports, including providing high-speed connectivity (HiSOC); White… Show more Assisted in stand up of a new Federal government agency. Establish and implement enterprise-wide processes and procedures. Oversee agency-wide efforts to identify and evaluate all systems. Design and develop a system development lifecycle methodology. Supervise contractor activities for program implementation to ensure compliance with specifications.Key Contributions:- Managed several high-visibility projects at airports, including providing high-speed connectivity (HiSOC); White Package – UC Extension; Electronic Surveillance Systems; and supporting deployment of monitoring equipment.- Lead an effort that supplemented traditional continuity of operations (COOP) with virtual capabilities.- Performed contractual oversight for $15M HiSOC deployments at the 29 Western Region Cat X and I airports.- Provided recommendations on program management and information technology issues, relating to oversight of a $500M system development project, to ensure adherence to relevant regulations, policies and guidance.- Member of the Integrated Product Team for Crew Vetting Program development/deployment, which integrates/compares CBP with commercial airline information for US flight crews. Show less

Master'S Certificate, Project Management

M Eng., Mechanical Engineer

Bachelor Of Science (B.S.), Electromechanical-Computer Technology