Kathy Phung Dao Email and Phone Number

• Assist Chief of Arthoplasty in the Orthopedics Department in scheduling patients for clinic visits, diagnostic testing, and surgical procedures• Communicate all diagnosis and insurance information with Operating Room scheduling, Pre-admission Review, and Admitting. • Schedule all specialty appointments as indicated by the physician and process all necessary referrals • Prepare medical records and documentation for patient visits and update patient information on EMR… Show more • Assist Chief of Arthoplasty in the Orthopedics Department in scheduling patients for clinic visits, diagnostic testing, and surgical procedures• Communicate all diagnosis and insurance information with Operating Room scheduling, Pre-admission Review, and Admitting. • Schedule all specialty appointments as indicated by the physician and process all necessary referrals • Prepare medical records and documentation for patient visits and update patient information on EMR system• Answer incoming calls for the professional staff, record messages, and notify physicians or covering physicians of patient emergencies. Assist physicians and other professional staff in returning telephone calls, calling in prescriptions, and prepare correspondence for patient.• Assist with billing and act as a liaison between the billing service and patients • Schedule meetings and monitor physician’s calendar Show less

• Executed many experiments for a study funded by the Department of Veteran Affairs Merit Review Program, that examined rat feeding behavior and hormonal response to hypoglycemia • Assisted researchers with rehoming and acclimating test subjects to control conditions• Supported researchers in performing surgeries to insert catheters into subject’s brain (catheterization)• Administered saline and insulin solutions to rat brains through catheters. Monitored test subject’s behavior… Show more • Executed many experiments for a study funded by the Department of Veteran Affairs Merit Review Program, that examined rat feeding behavior and hormonal response to hypoglycemia • Assisted researchers with rehoming and acclimating test subjects to control conditions• Supported researchers in performing surgeries to insert catheters into subject’s brain (catheterization)• Administered saline and insulin solutions to rat brains through catheters. Monitored test subject’s behavior, and also recorded along with analyzed results Show less

• Aided RN in patients’ assessments, care planning, mobility, personal hygiene, and grooming • Provided comfort and anxiety relief, while also promoting a safe, and clean environment for patients• Supported patients in meeting nutrition and elimination needs

• Assisted doctors with patient programs pertinent to physical disabilities• Performed clerical work efficiently, which included scheduling appointments, billing insurance, and systematically sorting patients’ records• Corresponded with attorneys and insurance representatives to quickly resolve patients’ claims and potential disputes