Kathy Pope Email and Phone Number

Cognizant, Teaneck, NJ July 2014-present AVP CIS Manage a vertical practice of infrastructure services including managed services, client relationships, contract negotiation,engagement management,account management, delivery, sales , marketing outsourcing, networking, strategy, applications, service desk, help desk, data center, cloud, automation, visualization, mobilization Develop operations, security, and DR. • Areas of management client relationships, strategy, business development, management, professional development, reporting, organizations change, pipeline, forecasting, account management, people management, recruiting assessment resources, organizational design, alignment with verticals , alliances and vendors account planning, account mining and revenue generation.• Manage 59 accounts, 27 new opportunities 475 resources in Infrastructure Client management, Associate Vertical Sales leads. Delivery Managers, operations, business development , account expansion, and program and project management.

Manage sales in 15 states in a geographic region for 120 clients in infrastructure outsourcing services and cloud. Generated 7 new logos and sold three opportunities in the 7 new logos. Services sold are service desk, virtualization, mobilization, security, networking, data center, cloud and strategy. Opportunities range from 40M to 300M. Clients include fortune 500 clients.• Management, client relationships, strategy, business development, transformation, transition, management of account managers, project managers solution specialists, engagement contract negotiations, reporting, organizations change, pipeline, forecasting, account management, people management, recruiting assessment resources, organizational design, alignment with verticals , alliances and vendors account planning, account mining and revenue generation.

Manage sales in 15 states in a geographic region for 120 clients in infrastructure outsourcing services and cloud. Generated 7 new logos and sold three opportunities in the 7 new logos. Services sold are service desk, virtualization, mobilization, security, networking, data center, cloud and strategy. Opportunities range from 40M to 300M. Clients include fortune 500 clients.• Management, client relationships, strategy, business development, transformation, transition, management of account managers, project managers solution specialists, engagement contract negotiations, reporting, organizations change, pipeline, forecasting, account management, people management, recruiting assessment resources, organizational design, alignment with verticals , alliances and vendors account planning, account mining and revenue generation.

Global Services Director Managed practice of engagement management, program management,account management in global services for top 500 clients.Managed a team for infrastructure services or engagements contract negotiations, dashboards, reporting, resource management, executive management, client relationships, vendor relationships , service, data center move, integration, applications, infrastructure outsourcing for state and local government for Account value is 250 M with 14 agencies. Responsible for account and program management including project plan, governance, SLA’s, delivery teams, solution ,architecture, vendors, program /project management for financials, billing, applications, service management, infrastructure services, disaster recovery, cloud technology, security, data centers, reporting and metrics. • Lead projects and teams including company with data center conversion from global data centers from over 140 to 5 globally , clouds services, virtual and mobilization for PDA desktops, laptops , moving work from South America to India and application services • Lead transformation/transformation projects including major petroleum company with data center conversion from global data centers from over 85 to 3 globally , clouds services, virtual and mobilization for PDA desktops, laptops , moving work from Singapore , America to India and application services • Lead project generation including lead local federal and government with data center conversion from global data centers from over 100 to 5 globally , clouds services, virtual and mobilization for PDA desktops, laptops , moving work from South America to India and application services

Global Technology services business development account management, marketing, sales engagement, management in outsourcing infrastructure, applications, business , process and procedure, presales, project management, business development, service delivery, strategic planning, organizational change, technology road maps, client relationships, vendor management and metrics. and operational excellence. Managing 7 direct reports and 43 accounts.Oversee global business development , account management , Project/ Program management and due diligence to establishing service operations in outsourcing projects with functions in HR, finance, communications, resource management, system integration, application, infrastructure, for large global accounts. Responsible presales and transition for matrix delivery teams, solution architecture, vendors, program /project managers. contract negotiations, off shore, client satisfactions, reporting and metrics, solution design, and vendor management. Due Diligence / lead on global business development in 20 countries in APAC, EMEA, NA, LACA, and Canada. Leading due diligence of project managers, program managers, solution architecture, engineers, vendors, in start- up activities, HR, legal finance, budget, contract management, client and C- Level management, resource management, scope of services. assessment, process, best practices in cloud, data center, service integration and management, • Building organization strategy, expanding services, pricing models, client expansion vendor and alliance partnerships,

Oversee the Global Outsourcing Services organization with 7 direct reports. Generated and managed a practice with P&L responsibility for $1.3B revenue over 500 global accounts. Led high profile delivery teams in program management, project management, solution architects, client architects, account and engagement management, customer satisfaction programs, transition, on / offshore model development, transformation, subject matter experts client reference programs, center of excellence, dashboard and executive management metrics, systems, portals and tools for management.Managed delivery teams to achieve project specifications and standards by developing management systems and dash board metrics to improve SLA and KPI performance increasing profit $59M .Developed customer satisfaction program improving overall from 6.8 to 8.3 by linked customer sat results to business results, client reference, and loyalty of clients.Restructured and realigned outsourcing delivery organization to increase efficiency and decrease cost globally $73.5M through project profitability and methodology for consistent global process and procedure, central repository, global education programs and a mentoring program for retention.Worked with all aspects of company to establish services, strategy, process and procedure development, client presentations, contract negotiations, account closing, channel development, client cultivation cost estimation, building governance, pipeline and forecasting, operational excellence, proposal generation, pricing and implementing IT projects.Received award for Best profit performance in Q2, Q3, and Q4 2009 achieving 150% bonus for 2009.

Managed Fortune 500 clients assuring business development, implementation and delivery of technical, alliances, consultants, program managers, solution architecture for life cycle of engagement.Managed large enterprise services for global strategic clients for multi year outsourcing contracts in managed services. Directing 5 outsourcing engagements presently. Multi year contract of 3, 5, 7 year ranging from $45M - $500M.Relationship building with clients, strategy, account and engagement management, consulting business cases, contract management, process management for business and technology solutions.

Director, Outsourcing Financial Accounts Managed 7 financial accounts and a practice with $40M per quarter revenue and led high profile sales, solutions and engagement teams in Fortune 500 accounts.Implemented model for offshore model in Bangalore, India to reduce the cost of delivery and build Help Desk for desktop management, and service delivery center for clients and company savings on delivery cost of 11%.Worked on large clients in mergers and acquisitions in 3 large financial clients between merging databases, equipment, software hardware, and strategy.Lead generation successful delivery in project management, consulting, liaison between company and client for success. Contract negotiations, proposals creation, and pricing and delivery selection.

VP, Global Professional and Managed ServicesResponsible for Global Professional Services organization with 8 direct reports Generated and managed a practice with P&L responsibility for $340M revenue.Managed services in outsourcing clients from $5M to $162M by successfully implementing 180 accounts globally and strategic alliances with Dell, Cisco, HP for; Restructured and realigned Managed Services organization to increase efficiency and decrease cost globally $17M through implementing consistent global process and procedure, global education programs and a mentoring program for retention.

Spearheaded accounts for major clients ranging from $1.7M to $25M. Managed design, business development, sales, staffing, proposals, functional requirements, prototyping, pilots, implementation, and QA and rollout for domestic / international projects.Demonstrated success identifying key processes for complex systems implementation. Worked with clients to streamline operations and implement strategies to achieve goals.Comprehensive experience in multiple aspects of business operations, including contract administration, regulatory compliance, staff training, merger and acquisition activity with financial clients and procedure development / implementation.Held direct responsibility for client relationship, core prospect marketing, all accounting / finance affairs, competitive contract negotiations, and bidding / quotes. Reviewed monthly and quarter-end reports and analyzed budget variances. Initiated appropriate strategies to more aggressively control expenditures.