Kathy Richards Email and Phone Number

Droving outside sales on a top-performing team of 3-4 for a manufacturer catering to oil & gas customers, I led sales processes and assumed ownership of international sales. KEY CONTRIBUTIONS:☑ Processed sales orders and invoices as well as commercial packing slips and client documentation ☑ Championed the customer experience, supporting growth while retaining 100% of key clients ☑ Stimulated new revenue while delivering best-in-class customer service and logistics support to 40-50 customers monthly ☑ Oversaw and produced 100+ monthly quotes and sales orders for all clients ☑ Stimulated consistent growth, delivering successful sales tactics to convert 95%+ of leads into sales ☑ Orchestrated end-to-end ordering for customers from initial quotes through final delivery ☑ Forged and sustained deep relationships with top freight forwarders to export international orders, spearheading all documentation, logistics, and packing slip coordination ☑ Navigated complex audits with perfect reviews two years consecutively☑ Demonstrated meticulous attention to detail, invoicing 100% of customers with 99.99% accuracy rate☑ Supported cross-functional teams including accounting and sales to foster teamwork/collaboration ☑ Designed and implemented a spreadsheet to effectively track international customers ☑ Oversaw database management of 150+ customers

Delivering best-in-class executive support for the CEO and 9 brokers, I excelled in a high-volume, ever-shifting environment. KEY CONTRIBUTIONS:☑ Spearheaded design and content development for a new website for a startup company, rolling out the new site in 3 months☑ Choreographed an executive office move to a new location and coming under budget☑ Coordinated design changes with contractors/designers and purchased all furnishings and appliances☑ Arranged domestic and international travel arrangements for executives, coordinating schedules, airfare, and accommodations☑ Organized open houses and customer events☑ Prepared conference rooms and ordered meals for monthly meetings to enable seamless workflows ☑ Reviewed, crafted, or revised reports and presentations for key staff ☑ Supported business objectives by delivering project management and support for the owner ☑ Led onboarding and HR processes for new hires☑ Created and tracked CEO and broker expense reports ☑ Curated new systems, tools, and processes including SOPs to support HR efforts ☑ Presided over database management of 50+ clients to ensure accuracy and confidentiality

As sales specialist, I rose to the top in performance, capturing added revenue by signing on 75-90 new members per month. I also assumed an Assistant Manager role, heading a top-performing team of 8 sales associates and achieving 100% team retention. KEY CONTRIBUTIONS: ☑ Amplified the customer experience, retaining 90%+ of clients and surpassing monthly quota ☑ Deepened connections with new prospects to convert 60-70% of leads into members ☑ Generated high-quality quotes, proposals, and contracts through the sales cycle ☑ Authored content and marketing messages for high-impact marketing campaigns to drive membership demand ☑ Planned and executed monthly events end-to-end including logistics, programs, and catering to raise the profile of the company, attracting 50-75 attendees per event ☑ Managed a large CRM database of 3K+ customers ☑ Produced new leads through direct customer engagement and deployed effective inbound/outbound marketing tactics ☑ Contributed to establishing an improved workplace culture by promoting teamwork/collaboration

Fulfilling robust needs at an elementary school, I produced high-volume documentation and support for 250+ special needs students as designated diagnostics secretary and promoted excellence across office operations by delivering top-notch administrative support to office staff. KEY CONTRIBUTIONS: ☑ Created and updated physical records and digital files to ensure current, accurate, confidential data ☑ Balanced multiple priorities while overseeing management of 5 calendars; coordinated 10-20 calendars with other staff for cross-functional team meetings, IEP meetings, and events ☑ Partnered with special ed teams, families, and students to achieve performance expectations ☑ Conducted thorough research using diverse resources to support staff with routine/special projects ☑ Elevated standards across projects by organizing resources, regulating document control, and managing efficient schedules ☑ Oversaw office supply procurement in partnership with key vendors to support staff needs

As a paraprofessional Instructional Specialist & Assistant, I implemented instructional support utilizing repetition to enable students to grasp new phonics concepts quickly. KEY CONTRIBUTIONS:☑ Prepared instruction materials, made copies, constructed bulletin boards, and set up work areas ☑ Supported teachers with clerical support, classroom management, and document coordination ☑ Organized classroom materials to prepare teachers for daily instruction and activities☑ Supported student learning objectives through personalized and small group assistance