Kathy Roper Email and Phone Number

Investigated worker compensation claims to determine compensability, requiring high volume of phone calls and demanding timeframe to gather all relevant and accurate Information. Determined if claims met AOE/COE guidelines for workers compensation. Maintained accurate knowledge of ODG guidelines, as well as knowledge of individual state guidelines. Created reserves and negotiated settlements, as well as maintaining high severity and litigated claims. Assisted with supervising and training entry level claims adjusters.• Managed a caseload of between 70-100 claims daily, consistently handling an average of 77 high severity or 120 low severity.• Complete SWIM (Speaking with Impact and Motivation) Workshop, achieving most improved speaker award.• Promoted from Case Manager II to Case Manager IV over three year period.

Managed client accounts and served as liaison to multiple insurance companies. Worked cooperatively and effectively with clients, staff, management, and other professional groups, exercised judgment in dealing with people, presented ideas clearly and accurately, and communicated effectively. Served as Medicare biller preparing claims, performing audits, and posting adjustments to claims as needed.• Resolved 98% of accounts.• Entered data into patient accounts with 100% accuracy to ensure adequate payment from patients and insurance companies.

Greeted and assisted clients in person and by telephone. Scheduled intake and med-clinic appointments with 100% accuracy while taking responsibility for assessing situations and establishing precedence. Created and established accounts with zero reconciliation reports. • Delivered 100% accuracy on accounting ledger and deposits for pharmacy and Grand Lake Mental Health Center.• Created the medication filing system within the pharmacy