Vice President Of Customer Fulfillment Operations
P&L responsibility for all Supply Chain functions (Logistics, Customer Service, & Distribution) in the USA and EU with a $10M annual operating budget. U.S. picking facility (195K sq. ft.) distributes to all major U.S. Retail Wholesale customers. Identified, opened, & manage 3PL DC (20K sq. ft.) in the Netherlands to distribute goods in Europe. Improved on-time order fulfillment by developing & implementing new SOPs and leading organizational culture change that resulted in 99.9% on-time order fulfillment compared to only 20% the prior year. Consistently hit all monthly sales forecast goals in partnership with Merchandising, Planning & Allocation teams. Moved E-Commerce business from a 3PL to in-house Distribution Center.