Overall responsibility for how the customer engaged with our brands (products) and the perception of the company behind the products. My efforts supported the acquisition and retention of customers, playing a pivotal role in revenue generation. Responsibilities included managing teams and providing direction and guidance for strategies that touched the customer journey, including marketing, customer support and success, sales processes, pricing strategies, and strategic partner relationships.

Grizella was acquired by Truckstop.com in July 2018.

Drove company HR process integration into NW regional practices. Drove review of and recruiting efforts for regional staffing. Managed coordination and execution of new hire orientation, on-boarding and professional development training for NW Region staff. Managed regional training needs by bridging with corporate training resources. Managed procurement process and performance for region. Led regional marketing efforts, coordinating with corporate resources. Led development of collaborative and strategic business partnerships with core vendors. Managed administrative and regional HR staff.

Drove compliance of corporate purchasing protocol across all buys in NW Region. Developed, owned and implemented procurement planning processes for job startups. Team member of company procurement initiative, integrating practices into the NW region. Supported job procurement needs as professional buyer.