Kathy Singleton Email & Phone Number

811 Main, Kansas City, Missouri

• Assisted Manager in re-creating the Disputes Department when it was moved from Omaha.
• Created processes, policies, and forms for dispute cases.
• Assisted in creating a database to house our dispute cases which also allowed our department to go paperless.
• Led a project to utilize a third party chargeback prevention program which has proven to be successful.
• Currently supervising 10 employees: o maintaining scheduleso phone coverageo payrollo reviewso escalated phone callso reviewing cases and phone calls to ensure regulations and departmental policies are followed.

811 Main, Kansas City, Missouri

• Answered high volume of inbound phone calls
• Provided assistance to cardholders and the branch community regarding fraudulent activity on Consumer and Commercial card products.
• Managed caseload by following regulations and departmental policies.

North Kansas City, Missouri

• Analyzed merchant processing using reports to determine validity of transactions.
• Created reports using data to determine ratios regarding chargebacks.
• Determined risk factors in current merchant processing.
• Developed and maintained database for fraudulent merchant activity and application info.
• Dispersed funds and obtained funds through bank ACH accounts.
• Handled compliance issues for internet merchants.

North Kansas City, Missouri

• Supervised flow of new account applications under guidance of chief underwriter.
• Specialized in underwriting internet merchants.
• Developed and maintained process for underwriting high risk registered merchants.
• Analyzed applications and made decisions regarding type of risk.
• Developed and maintained fraud database.
• Provided back up for other departments including Risk and Customer Service.