Consumer Fraud Supervisor Ii
Current• Assisted Manager in re-creating the Disputes Department when it was moved from Omaha. • Created processes, policies, and forms for dispute cases. • Assisted in creating a database to house our dispute cases which also allowed our department to go paperless. • Led a project to utilize a third party chargeback prevention program which has proven to be successful. • Currently supervising 10 employees: o maintaining scheduleso phone coverageo payrollo reviewso escalated phone callso reviewing cases and phone calls to ensure regulations and departmental policies are followed.
May 2011 - Present
