Kathy Stapleton Email & Phone Number

Tinley Park, Illinois, United States

• Experience handling difficult caller/customers/patients.
• Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service.
• CRT/PC experience in a customer service setting.
• Knowledge of the BAR and scheduling sections of the IDX system.
• Strong interpersonal and telephone communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

Medical Transcription - Currently participating in a student externship through TRS Institute at UAMS - The University of Arkansas for Medical Sciences (remote).

• Conducted fact investigation, legal research, and scanned, prepared and filed documents for three family law attorneys.
• Prepared various legal documents, including editing and proofreading of pleadings, orders, motions, notices, and subpoenas.
• Conducted financial interviews with clients for discovery.
• Performed clerking duties at the courthouse.
• Organized and prepared discovery books and other court materials for trials and hearings.
• Assisted clients in organizing and preparing their personal discovery documents.

• Acted as support staff for three program officers.
• Assisted in editing the annual report.
• Scheduled and organized meetings and maintained grantee database.
• Processed grant applications, award, and rejection letters.

• Organized office meetings, media events, press conferences and open houses.
• Screened and channeled all media calls from TV, radio, and newspaper personnel.
• Edited and processed news releases with critical deadlines.
• Aided in the creation and production of a cable television show.
• Trained and managed clerks and secretaries.

• Assisted four directors with the design, production and distribution of direct mail pieces.
• Edited a volunteer handbook for university students.
• Prepared correspondence for the president of the university.
• Aided in the creation of an email system for donors to communicate with the development office.

• Clerk – Level I and II, in various permanent departments and float pool.
• Medical School Admissions - Prepared and processed medical school admissions applications.
• Outpatient Radiology - Located, filed, transported and prepared x-rays for technicians and radiologists.
• Collections - Acted as a billing, collections and patient service representative.

B.A., Communications

Certificate, Medical Transcription

Activities and Societies: Awarded AHDI TRSi Student of the Quarter, October 2009