Customer Service Representative
CurrentPromote and ensure customer satisfaction through value-added services.Build credibility and trust with customer and businesses through development of process improvements.Route freight with assurance of the best carrier, service level, geographical area, gross margin, customer preference and other considerations.Make sure all information entered in the order is timely, complete and accurate for audit and billing.Develop relationships with customers and encourage them to do more business with Koch.Answer all telephone calls timely and professionally.Assess the service level and mode of transportation for appropriateness and cost effectiveness.