Kathy Thackray

Kathy Thackray Email and Phone Number

Customer Experience Manager @ Rileys
calgary, alberta, canada
Kathy Thackray's Location
Calgary, Alberta, Canada, Canada
Kathy Thackray's Contact Details

Kathy Thackray personal email

n/a

Kathy Thackray phone numbers

About Kathy Thackray

Kathy Thackray is a Customer Experience Manager at Rileys. She possess expertise in offset printing, account management, print management, packaging, variable data printing and 12 more skills. Colleagues describe her as "Kathy worked extremely hard, successfully meeting everyone's needs during a challenging transition period. During that time Kathy did a fabulous job and maintained her sense of humour. Thank you Kathy, for being a reliable go-to person to get things done. " and "I had the pleasure of working with Kathy when she was on the Safeway account for Schawk. Kathy was very respectful of the client-account manager relationship, had a keen eye for anticipating issues, and always came to meetings with not problems but solutions. Sharp, quick, and funny, she is a treat to work with."

Kathy Thackray's Current Company Details
Rileys

Rileys

View
Customer Experience Manager
calgary, alberta, canada
Website:
rileys.com
Employees:
89
Kathy Thackray Work Experience Details
  • Rileys
    Customer Experience Manager
    Rileys Jun 2015 - Present
    Calgary, Canada Area
    • Responsible for direct management of seven (7) customer service, estimating, print production and purchasing employees. Provide proactive management, mentoring and direction to ensure production quality, efficiencies and attention to deadlines. - Built a high energy, productive and cohesive team. - Provide hands-on new employee on-boarding, training and support, in addition to ongoing employee performance reviews and cross-training.• Manage all core consumables… Show more • Responsible for direct management of seven (7) customer service, estimating, print production and purchasing employees. Provide proactive management, mentoring and direction to ensure production quality, efficiencies and attention to deadlines. - Built a high energy, productive and cohesive team. - Provide hands-on new employee on-boarding, training and support, in addition to ongoing employee performance reviews and cross-training.• Manage all core consumables, print media and building services purchasing for all (14) branches, monthly reconciliation of suppliers invoices and branch inventory reporting. - Increased cost-centre control of all core inventories by introducing an improved purchase order coding process that improves delivery timelines reduces inventory overages and improved invoice reconciliation.- Streamlines service providers across Canadian branches to drive supplier services, efficiencies and drive down service costs.• Responsible for branch cash sales reconciliation, reporting and financials.• Responsible for document, print, media and graphics estimating. - Increased estimating process efficiencies while driving down estimating turn-around times, by re-engineering the estimating process, building a new estimating team and creating the data reporting procedures for the entire organization.• Responsible for managing major projects and major accounts. - Have success developing strong customer relationships, developing additional sales revenues and increasing customer service satisfaction levels. - Major events co-ordinator for large print projects (Ie.: Shaw Charity Classic and Nexen Corp. rebranding,) involving multiple plants.• Contributing member of the Riley’s Social Club and Charitable Events Team. Show less
  • Schawk -Safeway
    Project Manager Brand Deployment
    Schawk -Safeway Mar 2012 - May 2015
    Canada Safeway Onsite
    Schawk provided Safeway with complete private brand labeling, marketing and complete quality control management services. Schawk managed all Safeway private label vendor sourcing, project management and quality control services.- See more at: http://www.schawk.com/about-us#sthash.2LpG1Ep2.dpufProject Management – Brand Deployment• Primary responsibilities included the management of major projects that included multiple vendors, suppliers, contributors and high level decision… Show more Schawk provided Safeway with complete private brand labeling, marketing and complete quality control management services. Schawk managed all Safeway private label vendor sourcing, project management and quality control services.- See more at: http://www.schawk.com/about-us#sthash.2LpG1Ep2.dpufProject Management – Brand Deployment• Primary responsibilities included the management of major projects that included multiple vendors, suppliers, contributors and high level decision makers. • Manage all communications, documentations and production reporting for all Schawk-Safeway projects – ensuring accuracy, details and complete sign-off from all project stakeholders, senior management and outside vendors.• Ensured Schawk core values and brand integrity was maintained while consistently meeting & surpassing the customers’ quality, brand and financial goals.• Managed multiple suppliers, vendors and professional service providers on several simultaneously running rebranding and new product projects.• Responsible for providing detailed reporting, communications and forecasting to senior management in Canada and the USA. Show less
  • Complete Printing & Graphics
    Commercial Print Project Manager
    Complete Printing & Graphics Jun 2008 - Mar 2012
    Calgary, Canada Area
    Commercial Print Project Manager• Responsible for project management of customer print media project.• Managed multiple projects, schedules and deadlines while ensuring print quality, consumables inventories and production costs.• Established positive partnership relationships with paper and ink suppliers; ensuring efficient, cost-effective and on-time deliveries.• Recognized by Ownership and senior management for an ability to garner trust and respect from internal and external… Show more Commercial Print Project Manager• Responsible for project management of customer print media project.• Managed multiple projects, schedules and deadlines while ensuring print quality, consumables inventories and production costs.• Established positive partnership relationships with paper and ink suppliers; ensuring efficient, cost-effective and on-time deliveries.• Recognized by Ownership and senior management for an ability to garner trust and respect from internal and external teams. Show less
  • Relizon Canada/ Data Business Print Solutions
    Print Management Project Manager
    Relizon Canada/ Data Business Print Solutions 2003 - 2008
    Calgary, Canada Area
    Major Account Document Management, Fulfillment and Production- Primary role was to drive profitability, efficiencies and service levels at the top three core Calgary accounts for Canada's leading corporate communications, media and document management company.- Managed customer relationships at senior levels through to Purchasing and Inventory Control.- Facilitated cost-driven production processes that efficiently delivered customer document 7 PRINT requirements on-time, every time.
  • R.R.Donnely (Aka Moore)
    Sales Representative
    R.R.Donnely (Aka Moore) 1994 - 2003
  • Xerox
    Customer Care
    Xerox 1989 - 1994

Kathy Thackray Skills

Offset Printing Account Management Print Management Packaging Variable Data Printing Digital Printing Graphics Pre Press New Business Development Marketing Strategy Advertising Direct Mail Marketing Communications Customer Service Sales Photography Marketing

Kathy Thackray Education Details

Frequently Asked Questions about Kathy Thackray

What company does Kathy Thackray work for?

Kathy Thackray works for Rileys

What is Kathy Thackray's role at the current company?

Kathy Thackray's current role is Customer Experience Manager.

What is Kathy Thackray's email address?

Kathy Thackray's email address is ka****@****ting.ca

What is Kathy Thackray's direct phone number?

Kathy Thackray's direct phone number is +158788*****

What schools did Kathy Thackray attend?

Kathy Thackray attended Southern Alberta Institute Of Technology / Sait, Oak Park High School.

What skills is Kathy Thackray known for?

Kathy Thackray has skills like Offset Printing, Account Management, Print Management, Packaging, Variable Data Printing, Digital Printing, Graphics, Pre Press, New Business Development, Marketing Strategy, Advertising, Direct Mail.

Who are Kathy Thackray's colleagues?

Kathy Thackray's colleagues are Jessica Harper, Wahidi Al Sahmarani, Vanessa Sit, Chris Galea, Roland Jameus, Jamey Drew Bracey, Samuel Kimeli.

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