*Manage a national book of business for Taft-Hartley Funds ranging from 700 to 10,000 lives with medical, dental and ancillary coverage*Analyze marketing exhibits and claims data to determine incentives, present and complete renewals and offer new products based on necessity*Complete and deliver RFPs*Host and plan functions as a representative of BCBSIL; work with staff at factilities to ensure client satisifaction*Create and maintain training manual for new hires

*Administered non-standard requests for benefits and services for 5 states and operated as the main point of contact to Account Executives for my team of 9 coordinators*Trained Executive Management over New Mexico Sales and Account Management staff on integrated enterprise tool upon administration*Facilitated weekly conference calls for 200 users of the enterprise tool*Organized and led a team of 5 executive staff to assist with the development of a Benefits Standards Table, according to federal and state legislation and the New Mexico Department of Insurance*Researched internal processes to compose articles defining these processes which were then published

*Managed a national book of business ranging from 500 to 3,000 lives with ancillary coverage*Averaged 90% retention rate and 200% growth rate*Gathered and organized experience and claim data, evaluated against renewal rates, proposed revised rates when necessary and presented completed renewal to accounts*Implemented new groups, created account specific paperwork, led internal and external calls and distributed materials to the accounts and brokers upon implementation*Corresponded with accounts, producers and general agents and functioned as their main contact for benefit questions and issue resolution*Achieved highly satisfied marks from all clients and brokers on annual surveys

*Maintained a book of business ranging from 151 to 10,000 lives with medical and dental coverage*Averaged over 95% retention rate*100% success rate for new sales when presenting in finalist meetings*Created project plan and timeline for implementing new business, examined prior carrier documents and acted as the liaison between internal and external parties*Communicated with account and sales executives regarding account activity and acted as a main point of contact for accounts and broker for issue resolution*Prepared renewal paperwork for existing groups and new sale paperwork for new business, including comparing prior carriers' documents to BCBSIL standards*Attended and presented at renewal meetings, wellness seminars and open enrollment meetings*Generated data for custom reports and analyzed for potential cost saving solutions

*Directed planning meetings, maintained budget, procured items, organized layout, developed a theme and edited communications for an enterprise wide showcase*Drafted and edited communications on behalf of senior management that were distributed enterprise wide via email, newsletter and voice-mail*Created a project plan and timeline for a company satisfaction survey, compiled the data, created analytic reports and presented the final product to senior management with recommendations*Corresponded with senior management regarding change management and various projects on the change management team*Developed and maintained an information project portfolio, which tracked the timeline and business information model subject areas for all projects $1 million or greater*Collaborated ideas with the corporate communications team to create logo, character and slogan for change management team*Led a team of internal developers to restructure the team website, creating a consistent theme and style; mapped a project plan and timeline

*Supported an Account Management Team of 6 with preparing renewal paperwork, creating account structures and matrices and assisting with membership and account inquiries*Maintained a book of business averaging 60 accounts ranging from 151 to 10,000 lives*Held a 98% or higher accuracy rating on all renewals and paperwork

• Supported a team of 15 with client meetings, presentations and sales calls for manufacturers such as Sara Lee and Cloverhill Bakery and distributors such as McLane and Eby Brown• Participated in vendor training and trade shows, maintained inventory for sales calls, prepared and updated sales presentations, ran sales reports and analyzed territory and item growth• Vetted new manufacturers before presenting to the Vice President