Kathy Uphoff Email & Phone Number

Dixon, Il, Us

Morris, Illinois

I am accountable for the daily operations of facility revenue cycle functions and serve as an on-site liaison between the division and the hospital system. Reports: 32 Direct | Budget: $4.3M I oversee accounts receivable collections, claim submission follow up, controllable adjustments, customer service, and denial management. Direct a cross-functional teams, including patient services, switchboards, financial assistance, and cashiers. I train and onboard new staff members, developing a targeted training program and ensuring continued success through performance management and one-on-one touch-bases with employees. I streamlined and optimized departmental processes and established employee engagement activities.Selected Highlights: ✔ Implemented daily balancing procedures for posting payments, bringing backlog of payments up-to-date and establishing a one-to-two-day balancing process. ✔ Support the migration from multiple outdated systems and creating a centralized business offices with an all-in-one system, providing training to hospital staff on the new system, processes, and workflows to ensure an efficient go-live experience. ✔ Realized a 25% decline in denials for 2023 as a results of process improvements made within the department that affected the entire hospital.✔ Increased revenue by $30M without a large increase in accounts receivable, by reducing A/R process timeline – slashing accounts receivables, going from $56M in 2019 to $81M in 2023, and increasing collections from $15M to $24M with an increase in cash at $10M.

Springfield, Illinois Area

I directed provider enrollment with government payers across three hospitals. Reports: 22 Direct I led government payor initiatives for Medicare, Medicaid, and Veteran Affairs. Manage accounts receivable and denial management for three hospitals, including a small critical access hospital and large trauma hospital. Executing claims submissions follow up, lead a team responsible for denial management and registrations. Developed processed to ensure efficient billing through Central Illinois Division. Serve as an escalation point for reimbursement and enrollment issues. Selected Highlights: ✔ Supported the move into EPIC form day one with the organization, achieving a claims acceptance rate of 92% through the upgrade.✔ Set up processes and workflows for the team within EPIC, establishing productivity standards for staff through the system and identifying staff with low efficiency rates to provide targeted training to improve.

With Katherine Shaw Bethea Hospital, I provided financial leadership to efficiently manage and optimize the quality and efficiency of patient services and reimbursement activities in the organization. Reports: 25 Direct I led provider credentialing, managed care contracts, cash collections, denial management, and accounts receivable collection on the physician and hospital sides. Oversee claims review, claims status, and cash balancing functions. Providing exceptional customer services to internal customers with their revenue and denials process.Selected Highlights: ✔ Rapidly advanced into director level role during a department reorganization to create one centralized business office, doubling the size of the department and spearheading initiatives to cross-train all staff and building a culture of excellence. ✔ Created a centralized provider-based billing process in 2009, bringing ambulatory and satellite clinics under a systemized process, educating patients on changes to bills and coinsurance responsibilities and staff on handling questions and understanding the provider-based philosophy within the new system. ✔ Located lost revenue during transition to Cerner, setting up revenue integrity processes to ensure accurate accounting in the future.