Responsible for account management with membership exceeding 3 million.Delivered excellent support and received high ratings in customer satisfaction survey. Increased product footprint and negotiating contracts for products and services that increased revenue upwards of 6 million dollars. Develop and foster relationships with executives including C-level executives. Excellent Relationship skills and proven track record for exceeding quota.

Responsible for overall relationship and satisfaction of assigned accounts. Established relationships with C-level and Sr. Executives as well as deliver high quality service. Significant contributions to the annual growth of company revenues in upselling services. Responsible for actively participating in strategic planning, up-selling of products and services. Single point of contact and escalation to assigned accounts.

Responsible for assigned accounts for client satisfaction for projects, day to day support and contract management. Managed expense budgets and revenue for 10+ clients as well as oversee multiple Managed staff as well as matrix-managed staff members across departments. Responsible for client satisfaction, build relationships across all levels including C-level executives, up-selling, negotiating contracts and service opportunities.

Responsible for supporting client base for software implementation, upgrades and large custom projects. Develop specifications and write business requirements. Responsible for conducting work flow analysis, Consulting, software configuration, interface analysis, assist with software testing and conduct training.