Kathy York Email and Phone Number

As the focal point for Xerox Business Solution Southwest (XBSSW) Software Solutions, I collaborate with over 80 sales representatives across Texas, Oklahoma, and Louisiana. My role involves assisting the XBSSW sales team in conducting discovery meetings with customers to identify potential software solutions. I analyze customer needs, recommend suitable solutions, and coordinate efforts between software vendors and customers to ensure effective demonstrations. Additionally, I create Statements of Work based on the solutions sold.

In my role as a Regional Technology Solutions Analyst at Dahill, I served as the focal point for software solutions, working closely with sales reps to identify customer needs and recommend solutions. I coordinated with software vendors and customers to deliver effective demos and create Statements of Work, ultimately streamlining Dahill's portfolio of solutions.

I adopt a consultative approach to selling, focusing on value rather than transactions. I drive profitable growth in software and solution sales from an expanding customer base through acquisitions. I manage a team encompassing sales, account/renewals management, and business analytics. As an effective partner to product, engineering, services, and support leaders, I strive to ensure customer success in closed deals. My understanding of technology enables me to create positive solutions for business challenges using software and analytics, including time-in-motion studies.

I am the technical focal point in a sales team that interacts with customers on the technical issues involved with selling connected products. I am responsible for the technical support of connected multi-functional office equipment and installation of equipment on a customer’s network, troubleshooting and problem solving. Help customers develop a competitive edge through innovative solutions to streamline information systems, imaging and copying needs. This is accomplished through the use of the most advanced office technologies from the world’s top manufacturers including Ricoh, Canon, Oce, Microsoft, IBM, Cisco and Citrix to name a few, as well as multiple software products. As a technical support for the sales and implementation of the connected digital, color and enabler products, I am expected to assist the sales force through the sales cycle. Part of the support is providing fee-based services to assist customers in connecting the equipment to their networks and providing document application support.

A fully qualified technical professional capable of handling full territory assignment and providing technical assistance to less experienced analysts when required. Assumes full responsibility for the delivery of solutions and has ownership for resolution of application, software, connectivity and enabler problems requiring on-site support. Oversees high-priority projects, which often require considerable resources and high levels of functional integration. In addition to duties, takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, distributors, and vendors. Ensures adherence to quality standards and reviews project deliverables. May communicate with a company executive regarding the status of specific projects. Applies technical knowledge and expertise to manage projects, design and implement appropriate solutions using IKON products and services as well as products from our marketing partners. Participates in developing account strategies. Analyzes and documents customer requirements. Develops solutions to meet the customer’s business and technical requirements. Writes and presents the technical portions of proposals including customer support recommendations. Provides technical support for sales presentations and customized demonstrations. Maintains on-going customer relationships at appropriate levels to ensure customer loyalty and secure additional business. Understands customer requirements for support services; recommends and delivers billable services as appropriate.

Provided PC’s and Troubleshooting and repairs for client workstations and medical servers in compliance with regulatory requirements that are current with future infrastructure and data environments. Installed & designed critical SQL & Access databases. Provided technical advice and assistance to military personnel, physicians and users during the troubleshooting stage of work request calls. I carried out critical business tasks. Excellent communication skills exceeded customers’ expectations. During troubleshooting phases of computer work requests, I monitored operation support for each user from start to finish and ensured that all network connectivity was active. When computers were down for repair, I contacted software & hardware suppliers to insure current hardware and software were still under warranty. I tested V-LAN Networks with network technician for any technical problems and performed appropriate repairs. Developed implementation technical policies activities and coordinates work to ensure the “protect and restore” of IT systems of events were satisfactory. Provided account restriction security, user rights permission and passwords to user folders access in windows environment as well as Unix environment. Conducted risk analysis testing and evaluation reviews. Provide analytical and evaluative duties related to computer systems and networks within Keesler Medical Center to include coordination of HW and SW system installation, testing, operation, troubleshooting and resolution. Ensure systems availability, functionality, integrity and efficiency to clients 24/7. Ensure the application of information security/information assurance policies, principles and practices as part of system administration duties. Work with other security and information assurance personnel, users and computer operations personnel to ensure security regulations are followed and security standards are met. Knowledge of DOD, Air Force and the organization's policies.

Performed network and systems activities. Performed technical analyses to ensure adequate network/system performance as it pertained to system capacity, availability, security, and network operations. Assisted in the development of security interface control documents and network/system security specifications. Participated in the review of security engineering designs and in network/system security testing, to ensure compliance with requirements. Applied approved security approaches so design decisions were evaluated analytically and systematically. Knowledge of Routers, Switches, firewalls, Virtual Private Networks, Solaris, SCO, Banyan Vines, Microsoft NT, and experience with DoD Security Policies was critical.