Kathy Acker Email & Phone Number

Responsible for managing all aspects of the senior executive’s day-to-day activities, including correspondence, travel arrangements, messages and communication with internal and external contacts. Responsibilities included, but were not limited to:• Instrumental in keeping supervisor structured and efficient in her daily activities.• Organized and monitored multiple Outlook email directories and complex calendars.• Screened incoming correspondence and phone calls; answered inquiries when possible and advised supervisor of important matters.• Scheduled and initiated conference calls as required.• Utilized the internet to coordinate domestic travel arrangements for several staff members.• Scheduled departmental meetings, vacations and various company functions.• Utilizing Microsoft Word and Excel took initiative to create documents, spreadsheets & forms to keep department running efficiently.• Prepared and edited professional correspondence, emails and memos for Executive staff.• Track and reconcile supervisor’s monthly expenses.• Handled complex assignments independently, while developing recommendations and plans for improvement.• Acted as a trusted confidant in highly classified matters.• Assisted in recruiting, hiring, training and motivating departmental staff.• Instrumental in increasing sales & revenue for assigned customer database.• Maintained and updated customer database, rate matrixes and contract documentation.• Extensive data entry with attention to detail and accuracy.• Heavy call volume handled with efficiency and professionalism.• Demonstrated patience & flexibility in a high-stress environment.

Performed all clerical duties, with progressive promotions throughout my tenure, within the realm of an automotive finance company. Responsibilities included, but were not limited to:• Analyzed and processed contract documentation, adhering to federal guidelines.• Processed consumer applications, performed credit investigation and assisted Analysts.• Issued denial and modification letters to consumers, in compliance with the Fair Credit Reporting Act.• Processed customer payments, daily cash deposits, bank transfers and bank reconciliations.• Monitored automotive inventory for a customer base of over 75 dealerships.• Assisted dealers with floor-plan inquiries, inventory management and insurance claims. • Participated in physical auditing of dealer’s inventory to assure contractual compliance.• Routine filing and maintenance of customer account folders.• Maintenance of filing system, including the destruction of obsolete documents according to company policy.• Utilized Microsoft Office software to create reports for management review.• Monitored office supplies, ordering additional materials when needed.• Processed both incoming and outgoing mail, via USPS and Express services.• Served as switchboard operator, ensuring proper phone etiquette and handling.• Performed receptionist duties, ensuring each visitor received excellent customer service. • Stayed up-to-date on all clerical functions, enabling me to serve as back-up at a moment’s notice.